Spinsy Casino - A retirada do jackpot do jogador está atrasada.

I won a progressive jackpot at Amunset, and the casino only lets me withdraw €7,000 per month. If I understand correctly, is Amunset paying the prize?

I would appreciate it if you could help me

He ganado un bote progresivo de amunset y el casino solo me deja retirar 7000€ por mes. Si no tengo mal entendido el premio lo paga amunset ?

les agradeceria que pudieran ayudarme

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinsy Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Has the casino processed any of your payouts since?
• Could you please specify the name of the game and the game provider?
• Are there any clues to confirm the jackpot you won was a progressive jackpot? Post any supporting evidence in the thread or send the information to my email at tomas@casino.guru
• Have you achieved the win without the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Risiev,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas

After discussing the issue further with the player via email, we decided to reject the complaint due to the fact that the casino didn't seem to acknowledge the player's concerns, and the fact that the game specified by the player doesn't offer a progressive jackpot.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Tomas

Casino.Guru