Sportaza Casino - O jogador está enfrentando atrasos nas solicitações de retirada.

I have €3,500 to withdraw. I already have two pending withdrawals of €500 each. One of them has been pending since 27.01.2025. I've contacted the support chat multiple times, and they always tell me there are delays with withdrawals. It was supposedly supposed to take between 1 to 3 days, and several days have already passed. They aren't providing a solution and keep making excuses that I have to wait. Can you help? I've never played with bonuses or free spins, and I've never made a withdrawal before this. Account verification is not necessary.

Tenho 3.500€ para levantar. Já tenho dois levantamentos pendentes de 500€ cada um. Um deles já se encontra pendente desde dia 27.01.2025, já contactei várias vezes o chat de support e dizem sempre que estão com atrasos nos levantamentos, supostamente devia demorar entre 1 a 3 dias e já passaram vários dias. Não arranjam solução, estão sempre com desculpas que tenho de aguardar. Conseguem ajudar? Nunca joguei com bónus nem rodadas grátis, nunca efetuei nenhum levantamento antes disto. Não é necessário verificar a conta. 

Dear PauloSilva,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Good morning

The account doesn't need to be verified. I'll wait until the 14 days are up and if I don't receive the withdrawals, I'll get back to you.

Bom dia

a conta não necessita de ser verificada. Vou aguardar até efetuar os 14 dias e caso não receba os levantamentos volto a entrar em contacto.

Dear PauloSilva,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.