Stake Casino - O jogador enfrenta discrepâncias no saldo da conta.

430295303162

6:22 AM 12/15/2025

CA$1,500.00 G

1.71x

430295289586

6:22 AM 12/15/2025

CA$1,500.00 S

0.00x

X

430295271647

6:21 AM 12/15/2025

CA$1,500.00 S

1. 48x

430295260289

6:21 AM 12/15/2025

CA$ 1,500.00

0.00x

430295240633

6:21 AM 12/15/2025

CA$1,500.00

1. 48x

430295138030

6:21 AM 12/15/2025

CA$1,500.00

1.29K

430295123551

6:21 AM 12/15/2025

CA$1,500.00 S

1.29x

430295108521

6:21 AM 12/15/2025

CA$1,500.00

1.29x

430295098220

6:21 AM 12/15/2025

CA$1,500.00 (S

0.00x

430295084226

6:21 AM 12/15/2025

CA$1,500.00

1.29x

Those are not all my bets but those are the ones on page 8 and anyone that has a multiplayer underneath it it's a bet that was won. The problem is my balance was not updated correctly and it said I had $4,000 when an actuality it was around $23,000. I withdrew $3,000 at the point when I looked at my balance and realized I had 4,000 then I looked a little deeper in the mybets section and started adding up my payouts and it was extremely off i when i talk to the live support about it they say it adds up fine to me and there's no discrepancies.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear rizeup2503, 

Thank you very much for submitting your complaint. I am sorry to hear about your problem. 

Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please clarify whether you have any documented video evidence of the occurring issue? 

Could you please confirm when exactly have you noticed the issue, and whether you have reached out to the casino right away? 

Additionally, could you please provide screenshots of your game history and your current account balance, showing the discrepancies? 

You can forward all evidence to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. 

Thank you very much in advance for your reply.

Best regards,

Attila G. 

Dear rizeup2503,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru