Stakes Casino - O jogador experimenta atraso na retirada.

Now the payout has been in process for 72 hours already.

• I have made numerous withdrawals from Stakes.com without any issues, and have been a regular and a long-standing member in the "Alphaleague".
• The money I won had no connection with any bonus (No Wager / No active bonus / No restricted game).

The support team keeps giving me the same answer to my inquiries, stating that it's still being processed and I will be informed via email. It's unacceptable that after numerous deposits and finally a withdrawal (205€), it's taking this long. I have a feeling that they are hoping I will cancel the withdrawal and end up losing it again.

Nun ist die Auszahlung schon 72 Stunden in der Auszahlung.

• Schon öfter auf Stakes.com ausgezahlt ohne Probleme, bin dort Stammgast und schon lange Mitglied in der "Alphaleague".
• Gewonnenes Geld war in keiner Verbindung mit einem Bonus (Kein Wager / Kein aktiver Bonus / Kein verbotenes Spiel).

Der Support gibt mir immer die gleiche die gleiche Antwort auf meine Fragen, dass es immer noch in der Bearbeitung wäre und Ich per E-Mail informiert werde. Es kann nicht sein, dass nach vielen Einzahlungen und nach langem endlich mal wieder eine Auszahlung (205€) Das es so endlos lange dauert. Habe das Gefühl, dass Sie hoffen, dass Ich die Auszahlung wieder abbreche um es wieder zu verlieren.

Dear Luke1337,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Thank you for your quick response! Then I will wait for the days mentioned.

Danke für die schnelle Antwort! Dann werde Ich die genannten Tage abwarten.

Dear Luke1337,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.