StarBets Casino - Jogador pede encerramento de conta.

Good morning

I have a request for the platform

I've been trying to self-exclude my gaming account from the most fraudulent platform for 2 weeks.

nobody answers

I wrote via chat

I have sent emails several times but no one has responded

I sent email to

no one reports

I have a request to the platform

They should take away my game account for life without giving me the possibility to play again

this is one of the bad casinos I have played at

every round takes off

here you can day and night

I have deposited more than 30 times over 50 usdt

everything is a lie the platform lifts every round of play

and is one of the most dangerous I have played so far

I ask the company to block my game account for life with immediate effect

without counter offer

Thank you

Guten morgen

ich habe eine bitte bei das Platfrom

ich versuche seit 2 woche mein spielkonto als selbstausschluss sperren bei das betrügste Platform zu sperren

kein schwein antwortet

ich habe per chat geschrieben

ich habe mehr mal email gesendet keine reagiert

ich habe email gesendet bei

[email protected]

[email protected]

[email protected]

keine meldet

ich habe eine bitte an das platform

die sollen mir mein spielkonto für lebenlang ohne die möglichkeit das ich wieder spielen darf

das ist einer der schlechte casino wo ich gespielt habe

jede spielrunde hebt ab

hier kannst du tag und nacht

ich habe mehr wie 30 mal eingezahlt über 50 usdt

alles ist lüge das platform hebt jede spielrunde ab

und ist einer der gefärlich wo ich bis jetzt gespielt habe

ich bitte das firma das die mit sofortige wirkung mein spielkonto für lebenlang sperren

ohne gegen angebot

vielen dank

Dear elvissweet,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with StarBets Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise whether your account has been blocked or if it is still accessible to you?
• Could you please share your self-exclusion requests with me? Please share the information to my email at [email protected]
• Could you please advise when was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

I would recommend that you send another request, but this time, include me in the copy of your email.

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings StarBets Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to [email protected] (you can include me in the copy at [email protected]) and keep me informed about any further developments.

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear elvissweet,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas