SupaBet Casino - A retirada do jogador está atrasada.

This casino was undoubtedly the worst experience, I played and won, it's been 9 days and no withdrawal has been processed, I've been in chats and emails several times and they never pay me.

The games are good but so far they haven't paid me.

Esse casino sem dúvida foi a pior experiência, joguei e ganhei ja se passaram 9 dias e nada de se quer processamento da retirada, ja entrei diversas vezes no chats e e-mails e nunca me pagam

Jogos e bom so que até agora nada de me pagar

Dear player, 

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for your money to appear in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Natalia

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

As I explained earlier, I made the withdrawal on 15/08/25

Nothing yet

I've already sent several emails and chatted with them, to no avail.

The maximum withdrawal time is up to 3 working days, as stated in the casino terms.

Como expliquei anteriormente fiz o saque no dia 15/08/25

Ate hoje nada

Já enviei vários e-mails e conversas no chat nada

Sendo que tempo máximo para retirada e de até 3 dias úteis como esta nos termos do casino

It hasn't been solved, on the contrary, they're just playing games, I'm asking casino guru to help me

It's been 16 days since I requested the withdrawal.

I don't think they will pay me

Nao foi resolvido muito pelo contrário so enrolam, peço casino guru que me ajude

Pous ja se passaram 16 dias desde do momento que fiz pedido da retirada

Acredito que eles nao vai me pagar

Several emails and chats and always the same answers that they will solve it and nothing

Vários e-mails chats e sempre mesmas respostas que vao resolver e nada

Thank you for the updates! Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Have you made any successful withdrawals before using the same payment method?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Fravr,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Natalia