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14 days and still waiting to get my withdrawal money keep contacting them and they repeat the same thing every time that they have processing delays ,nobody gives you clear answer

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Important Notice:

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If anything seems suspicious, please contact us directly. Stay safe.

Hi yes already made successful withdrawal in the pass it took about 4 days to get money my account is verified , I don’t play with bonus

I play roulette , my winnings without bonus

Thank you for your response. Have you contacted the casino customer support to ask about the reason why the payment of your winnings is delayed? If so, kindly forward the communication to me at veronika.f@casino.guru or post screenshots here. I appreciate your patience and cooperation.

Hi yes I sent customer support over 40 emails they say processing delays due to high volume of transactions sometimes they say your money is safe you will get soon always different answers they lie all the time nobody gives you straight forward answers , it’s almost 18 days still didn’t get my money I forwarded to you 2 emails customer support sent me that’s just 2 email like I said I have gotten back over 40 emails with answers like that

thank you for trying to helping me out much appreciated

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Bob7171,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika