SupaBet Casino - Jogador enfrenta atraso no pagamento do cassino.

Hello, I'm filing a complaint because this casino is the typical one that takes a long time to pay out winnings and the kind that doesn't check your account before you start playing, so it takes a long time to complete the 2 steps, so we can reverse the withdrawal and play until we lose. This time I'll leave the withdrawal for as long as it takes.

Olá estou entrando com uma reclamação, pois esse Casino é o típico que demora para pagar os ganhos e daquele tipo que não verificam a conta antes de começar a jogar, então demoram para finalizar as 2 etapas, para revertemos o saque e jogarmos até perder. Dessa vez deixarei o saque o tempo que for necessário.

Dear ericleo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Hi Kristina, I'll wait for 14 years, thanks!

Olá Kristina eu aguardo os 14 anos, obrigado!

Hi Kristina, I received my winnings of 996 reais and I didn't have to go through the verification process for the time being thank you. Can you mark this case as resolved please.

Olá Kristina recebi meus ganhos de 996 reais e não precisei passar por processo de verificação por enquanto obrigado. Pode marcar esse caso como resolvido por favor.

Dear ericleo,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru