SupaBet Casino - O jogador acredita que o seu pagamento foi atrasado.

Hello I deposited 50€ to this casino and I received a cash bonus of 37.50€ (with wagering 100x). I completed the wagering requirements and ended up winning 3700 Eur from that bonus which returned to my real balance . On Friday 28 nov I request my first withdrawal of 500€ since it’s Max 500€ per day , on Saturdays I request the second one of 500 and Sunday I request the third one of 500 total of 1500€. Today I made a mistake by cancelling the withdrawals and now I’m not able to withdraw my money. Whenever I try to withdraw it says "withdrawal blocked by operator" and also live chat are not helpful about this I keep getting the same answers about waiting more time. I’m concerned that I may not receive my winnings that’s why I’m here.

Is there anytjing you can do to help with this ? Thanks

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Dear Muhammed56,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I understand but I’m not able to request a withdrawal all withdrawals are blocked

Dear Muhammed56,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Muhammed56,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru