SupaBet Casino - O levantamento dos prémios dos jogadores está atrasado.

I've been playing at Supabet for over a year. I even had my account closed once. It was recently reopened by my VIP advisor, and I deposited €1,000. I played casino and sports betting without using a bonus. I now have €41,000 in my account. My first withdrawal request was on Tuesday, April 28, 2026, for €800! My VIP advisor said he expedited the withdrawal, and I was also assured of this in the live chat. The money still hasn't arrived. Apparently, it's because my bank rejected the payment. But the live chat tells me something different. My bank didn't reject any payment, and previously, expedited withdrawals were processed within hours. Now, the deadline stated in the terms and conditions has already passed! It states 72 hours!

They'll do everything they can to avoid paying out this money! I always thought it was a good casino. How can something like this still be on the market? There are so many complaints, and it's always the same pattern!

I hope you can help me, and immediately, please. This is an extremely large sum of money, and I won it legally, so I want it.

Please contact the Supabet representative immediately so that the matter can be resolved.

Ich spiele bei Supabet schon seit Über 1 jahr. Hatte mein Konto dort auch schon schließen lassen. Es wurde jetzt von meinem VIP Berater wieder eröffnet und ich habe 1.000€ eingezahlt. Habe ohne Bonus Casino und Sportwetten gespielt. Bin jetzt bei 41.000€ auf dem Konto. Meine erste Auszahlungsanfrage ist vom Dienstag den 28.04.2026. 800€! Mein VIP Berater meinte er hat du Auszahlung beschleunigt und auch im live Chat wurde mir das versichert. Das Geld ist noch immer nicht da. Angeblich weil meine Bank die Zahlung abgelehnt hat. Im Livechat erzählt man aber was anderes. Meine Bank hat keine Zahlung abgelehnt und früher waren beschleunigte Auszahlungen innerhalb von Stunden drauf. Jetzt ist aber auch schon die Frist von den AGBs abgelaufen! Da stehen 72 Stunden drin!

sie werden alles versuchen dieses Geld nicht auszuzahlen! Ich habe immer gedacht das es ein gutes Casino ist. Wie kann sowas noch auf dem Markt sein. Es gibt’s ja so viele Beschwerden und immer das gleiche Muster!

Ich hoffe sie können mir weiterhelfen und auch sofort bitte. Das ist extrem viel Geld und das habe ich legal gewonnen, somit möchte ich dies haben.

Bitte sofort den Supabet Ansprechpartner hinzuziehen das die Angelegenheit gelöst wird.

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Dear Lyon30,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The casino's terms and conditions state a 72-hour processing time. That time has passed. Why do we have to wait 14 days? The payout is being delayed until public pressure is applied. This should happen immediately.

Es steht in den AGBs des Casinos doch 72 Stunden Bearbeitung Zeit. Diese sind um. Warum müssen wir 14 Tage hier warten? Die Auszahlung wird ganze Zeit verzögert bis öffentlich Druck gemacht wird. Das sollte sofort passieren.

Dear Lyon30,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Lyon30,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru