The Clubhouse Casino - Os ganhos do jogador foram confiscados.

I have withdrew 6000 and only received 1000 the 5000 has been taken as won with bonus I did no use bonus get the money and they refuse give me back just stole it after 8days waiting it’s been processed and I’ve gotten need verification I done it need active card I did that my bank sent back they say then I get manager saying need deposit active card get money over 2500 I do that now they just make up I used bonus and stole my 5000

Dear ryand,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with The Clubhouse Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Can you confirm the date when you made the withdrawal request for the €6000?
• Have you received any communication from the casino regarding your bonus usage? What bonus did you use, according to the casino?
• Is it possible that you activated bonus buy features in slots?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

They have gotten back me after saying wasn’t getting money back and refunded my money I’m awaiting withdrawal it’s processed and awaiting going into bank account but this happened last time was processed 7days and cancelled and taken

I’m very sorry but could you please elaborate? Do I understand correctly that the casino contacted you and credited the missing amount to your account? Have you requested a new withdrawal?

Yes they return my money and admitted mistake. I’ve made another request withdraw money and it’s processed since 10th June I’m just waiting be in bank account. 1st of all my withdrawal was processed 1st June and cancelled and took money now back I am waiting for be in bank hopefully goes through and no mre problems this time

Dear ryand,  I understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account after your withdrawal request. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal (10.6.2025), please, let us know and we will intervene and try to help you. 

Dear ryand,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru