TikiTaka Casino - A conta do jogador, que estava encerrada, foi reaberta.

Good afternoon, on February 3rd I requested by email that I wanted to close my account due to a gambling addiction problem. The closure was confirmed. Today, I unexpectedly received an email with a bonus. I bought it and it said I could access my account again. What should I do?

Buenas tardes,el día 3 de febrero solicité por mail indicando claramente que quería cerrar mi cuenta por problema de adicción al juego,me confirmaron el cierre ,hoy por sorpresa he recibido un mail con un bono,he comprado que puedo entrar a mí cuenta de nuevo,que puedo hacer?

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Dear Onushy,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have read the casino's Responsible Gaming policy and this is what I have found:

Self-exclusion request: You can contact the Support Service Team via e-mail at support@tikitaka.com, and we will close your account as soon as practicable. It is the player's responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player's sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

What email address did you use to register at this casino? Have you used the same email address to contact the casino with the request to close your account due to gambling addiction?

Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

Hello, thank you for your attention. I used the same email address registered to my casino account to contact them regarding its closure. Furthermore, I have never verified any documents with them. Thank you.

Hola, gracias por atenderme,he usado el mismo email que tengo registrado en mi cuenta del casino para contactar con ellos para el cierre de la misma,por otro lado no he verificado nunca ningún documento con ellos , gracias

Dear Onushy,

Thank you for your response.

Could you kindly forward your original self-exclusion along with the email from the casino to my email address? You can reach me at attila.g@casino.guru.

Thank you for your cooperation.