TikiTaka Casino - A conta do jogador foi fechada inesperadamente.

Hello,

TikiTaka Casino has closed my account without any warning or reason. It says that it's under review, and i can't log in. I made sports bets and a little casino. This is my only account there, and i used my PC and my phone to log in. Now i can't access it, and can't withdraw the money left there. I don't know exactly how much is left there. Around 400€ is my estimate (they will know it). After sending them multiple mails they are not responding. They bloecked my account on 17.10.2025. and i didnt get any response since.

Thank you

KR

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear s1ko07,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• How long have you been a player at this casino, please?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

Hello,

i have been player for about a month, and i didnt break any T&C.

I didnt do any KYC, because it was not asked of me.

No, i refused all bonuses.

KR

Dear s1ko07,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Hello,

The email was sent.

Kind regards

Dear s1ko07

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Katarina

Dear s1ko07,

I am so sorry to hear about your problem with the TikiTaka Casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a TikiTaka Casino representative to join this conversation and participate in resolving this complaint.

Dear TikiTaka Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Dear all,

We appreciate your patience.

We would like to inform you that we requested documents via e-mail in order to verificate the account.

Best regards,

TikiTaka Team

Hello,

be reminded that i sent all required documents yesterday at 13:18 EET. ( agent Judita)

And now i get the same email from you, asking the same documents again. Only from diferent agent. ( agent Zina )

Kind regards

Dear TikiTaka Casino,

Please clarify whether the player is required to send the requested documents to your second agent as well.

Dear all,

We appreciate your patience.

We would like to inform you that we have forwarded the request to the relevant department.

Best regards,

TikiTaka team

Dear TikiTaka Casino,

Thank you for your response and for informing us that you are looking into this case.

Please reply when there is any update regarding this complaint.

Dear all,

We appreciate your patience.

We would like to inform you that we are working on the request with the highest priority.

Best regards,

TikiTaka team

Dear TikiTaka Casino,

Could you please share with us any valuable information regarding this complaint?

If there is any progress, in which stage is the player's verification process, etc?

Hello,

I finally got my money from Casino. Can they just send proof that these are all the funds that were on my account?

Kind regards

Dear s1ko07,

I'm glad to hear that you received your balance.

Dear TikiTaka Casino,

Could you please confirm whether there is any remaining balance on their account?

Dear all,

We appreciate your patience.

We would like to inform you that the withdrawal request has been successfully completed from our side, and there is no remaining balance to be withdrawn.

Best regards,

Tikitaka team

Dear s1ko07,

According to TikiTaka Casino, there is no remaining balance on your account.

If you consider this issue resolved, please let us know.

You can also use the Resolve button to automatically mark this complaint as resolved. Thank you.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear s1ko07,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Igor