TikiTaka Casino - A retirada do jogador está atrasada e o acesso à conta está bloqueado.

I have always played at this casino without any issues, making only deposits and never withdrawals. When I reached 1200 € in winnings, I requested a withdrawal of 500€ on 10/13. On 10/14, I received an email stating, "We would like to inform you that your withdrawal request was not successful due to a technical error on the part of the payment service provider," and they have since blocked my access to the site. I have contacted support several times and they do not respond.

Sempre apostei neste casino sem problemas, mas apenas tinha feito depósitos e nunca levantamentos, ao atingir 1200 € de ganhos, solicitei , no dia 13/10, uma retirada de 500€, no dia 14/10 recebi um email que indicava que o seguinte "Gostaríamos de informar que o seu pedido de levantamento não foi bem sucedido devido a um erro técnico por parte do prestador de serviços de pagamento" e bloquearam o meu acesso ao site, já contactei várias vezes o suporte e não respondem.

Dear RaRaRaRa12,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before the casino blocked your account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good afternoon,

the matter has already been resolved with the casino.

Thank you very much for your help

Boa tarde,

o assunto já foi resolvido com o casino.

Muito obrigada pela ajuda

Dear RaRaRaRa12,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru