TikiTaka Casino - A retirada do jogador está atrasada.

Good afternoon,

On 23.07.2025 I made a withdrawal of 300€ in this casino and so far I haven't received the amount in my account. This amount was won normally without a bonus.

I have made withdrawals normally in the past and they have always been processed.

Attached you can see the pending withdrawal request and the last withdrawal made and processed.

I always deposit in the same way and always withdraw by bank transfer.

Can you please try to help with this casino?

Thank you

Boa tarde,

No passado dia 23.07.2025 efetuei um levantamento de 300€ neste casino e ate ao momento ainda não recebi o valor na conta. Este valor foi ganho normalmente sem ter bónus associado.

No passado já efetuei levantamentos normalmente e foram sempre processados.

Em anexo podem verificar o pedido de levantamento pendente e o último levantamento efetuado e processado.

Eu depósito sempre da mesma forma e levanto sempre por transferência bancária.

Podem tentar ajudar com este casino por favor?

Obrigado

Dear player, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with TikiTaka Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Have you contacted the casino’s support team regarding this delayed withdrawal? If yes, could you please forward me the communication to natalia.b@casino.guru or attach the screenshots here?
• Has the status of your withdrawal changed since your last message, or is it still marked as "under review"?
• Could you confirm whether your player account is fully verified (KYC completed)? 
• How long did your previous withdrawals usually take to reach your bank account? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Good morning

Here are the answers to your questions:

1 - I contacted support on 05.08.2025 who informed me that I would be processed and not to worry however they can't say when. I didn't keep the conversation.

2- It's still under review

3- my account is verified

4- withdrawals take a maximum of 5 working days to be credited to the bank account.

Please help me with this situation.

Thank you

Bom dia

Seguem as respostas as questões:

1 - entrei em contato com o suporte dia 05.08.2025 que me informaram que iria ser processado e que não me preocupasse no entanto não sabem dizer quando. Não guardei a conversa.

2- Ainda está em análise

3- a minha conta está verificada

4- os levantamentos demoram no máximo 5 dias úteis a serem creditados na conta bancária.

Por favor ajudem-me com esta situação.

Obrigado

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Knotz12345,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite TikiTaka Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Dear Knotz12345,

Our sincere apologies for your experience.

Your request has been forwarded to the appropriate department.

We will inform you as soon as we have further information.

Thank you,

TikiTaka  Team

Dear Knotz12345,

Please note that the relevant department has requested additional information from you.

Please check you verification tab on your profile and upload the requested documents accordingly.

Thank you in advance,

TikiTaka Team

Good morning,

In the verification tab as you told me to check, nothing appears to do any verification. You can check the screenshot I took. Nothing appears to send documents.

Bom dia,

Na aba de verificação tal como me disse para verificar não aparece nada para fazer qualquer verificação. Pode verificar o screenshot que tirei. Não aparece nada para enviar documentos.

Bom dia novamente.

Fui mais uma vez ao chat que me foi informado o seguinte:

Chat Transcript with Pedro

Chat started on 08 Aug 2025, 11:15 AM (GMT+0)

(11:15:25)*** Pedro joined the chat ***(11:15:25)Pedro

Levantamento pendente de 300€

(11:18:21)*** Iva joined the chat ***(11:18:28)Iva

Hello! Welcome to Customer Support Service!

My name is Iva and I will be assisting you today.

(11:18:39)Iva

Kindly note, that at the moment you are connected to our English customer support, however, our chat uses auto-translate mode, therefore, please feel free to keep using your language!

Please keep in mind that some errors in translation may occur, but we hope this function will allow us to help you to the best of our ability.

(11:18:44)Iva

Would you mind holding on for a few minutes while I am checking this?

(11:18:52)Pedro

Ok obrigado

(11:22:47)Iva

Thank you for waiting. We would like to inform you that our finance department is working on processing your withdrawal.

Please note that some withdrawals are delayed and we are currently doing our best to process the payouts.

Please accept our apologies for the wait and rest assured that the relevant team is working on it.

We thank you for your patience.

(11:23:27)Pedro

Não tenho de enviar documentos?

(11:26:48)Iva

Thank you for patience. Kindly be informed that at the moment documents are not needed in case you will be requested by email.

(11:26:57)Iva

Is there anything else I can help you with?

(11:27:35)Pedro

Não nada. Obrigado

(11:27:51)Iva

I’m glad I could assist you today! If you have any more questions, feel free to reach out. Have a great day!

(11:29:36)*** Iva left the chat ***(11:29:36)*** Pedro left the chat *

Não estão a pedir nenhum documento.

Podem resolver esta situação

Obrigado

Dear Knotz12345,

Thank you for letting us know.

We have forwarded your request to the relevant department, and they have requested the necessary documents. Kindly check your verification tab later today for updates.

Additionally, once you have uploaded the documents, please notify us so we can expedite the process.

Thank you,

TikiTaka Team

Good afternoon,

I have already sent the documentation requested by the website.

Can you check and give feedback please?

Thank you

Boa tarde,

Já enviei a documentação solicitada pelo site.

Podem verificar e dar feedback por favor?

Obrigado

Good morning,

I sent the documents about 3 days ago and I still haven't gotten an answer as to whether the account has been validated or not. What's going on with this casino?

Can you help?

Thank you

Bom dia,

Já enviei os documentos à cerca de 3 dias e ainda não obtive nenhuma resposta se a conta já está validada ou não. O que se passa com este casino???

Podem ajudar???

Obrigado

Dear Tiki Taka Casino,

have you received the document from the player?

Good morning,

Everything is still the same.

No reply

Bom dia,

Continua tudo igual.

Nenhuma resposta

Everything is the same in this casino. They don't say anything. In the chat they always make excuses and more excuses. They don't provide any information. Surreal this casino!!!

Tudo igual neste casino. Não dizem nada. No chat estão sempre com desculpas e mais desculpas. Não avançam nenhuma informação. Surreal este casino!!!

Dear Knotz12345,

Thank you for sharing the requested documents.

We are already checking with the relevant team. Therefore, we can assure you that we can share an update at the earliest as possible.

Thank you,

TikiTaka Team.

Dear Knotz12345,

We are pleased to inform you that your withdrawal has been successfully processed on our side.

Please note that it may take several days for the funds to appear in your account, as the exact timing depends on the payment method employed and your bank’s processing procedures.

Thank you,

TikiTaka Team.

Dear Knotz12345,

please keep us informed when you receive your funds.

Good morning.

I confirm receipt.

Thank you

Bom dia.

Confirmo o recebimento.

Obrigado

Dear Knotz12345,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jana

Casino.Guru