TikiTaka Casino - O levantamento dos prémios dos jogadores está atrasado.

Have 3 withdrawals pending, first one is from 13/7/2025. 500€.

Second one is 500€ from 14/7/2025.

Thirt one is 500€ from 18/7/2025.

They keep saying there is a delay every single day.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Did not get any withdrawals yet. Waiting for 2 weeks now.

They keep saying that there is a delay.

After the 3 withdrawals i have to withdraw another 3000€ so im very worried

Still waiting.

15 days now.

They say itcus processing but on my withdrawals screen it s not even approved yet

I think its a big scam😢

Still no payment received

They keep saying that there is a delay.

Kyc is fine.

Lots of requests is probably the only reason they can make up.

Im getting really worried big time

Please help

Please help me

Still no possitif news.

No approval yet

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Yes did some succesfull withdrawals before

Yes kyc is completed

No active bonus while was winning all the Amount

Still no withdrawals received.

They keep saying there is a delay

Its processing they said but on my account the withdrawals are not even approved or pending...

Day 17 now.

Still no possitif news 😓

They say im in a que for processing but for 18 days? That must be a LONG cue...

No withdrawals yet,still in que for processing.

Is this delay even possible?

Still bad news,no withdrawals received yet

Today no withdrawals received.

Very disapointing for me

Still nothing received

Day 21 waiting now

Ok still no progress on all my withdrawals

Still no progress on the withdrawals

Pff

Still a delay they keep saying that for weeks now.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Martina ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear kurtvanroie7654,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite TikiTaka Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Still nothing received.

3weeks and 3 days later...

Dear kurtvanroie7654,

Thank you for bringing our attention to this matter.

Please be informed that your withdrawals were temporarily put on hold due to system maintenance. We extend our sincere apologies for any inconvenience caused by this delay.

Our team is already aware of the issue and is working diligently to expedite your withdrawals. We are closely monitoring the case and will post a confirmation as soon as the full amount is payed out.

We are grateful for your patience and understanding. If any questions arise, please let us know.

Kind regards,

TikiTaka Casino

Ok that is never mentioned in all my mails and not even in all the chats i did With the support team.

So is the maintenance now done and can you send the funds please.

Thank you everyone for involvement! Is there any approximate time frame when the maintenance will be done?

Still nothing received so the delay keeps on going...

Almost 4 weeks later still no progress.

They say now again that im in a queue.

This is killing me.

When are you guys gonna do something about it because have no controll at all.

Still have 4500€ to withdraw

This morning still no changes, very depressing!

Okay good news after 4 weeks they send my a part of the money.

I received now 1500€.

Im very happy with that!

No i have still 3000€ to withdraw, i hope that goes a lot faster 😇

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear kurtvanroie7654,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Martina