TikiTaka Casino - O processo de retirada do jogador está atrasado.

Good morning,

I would like to file a complaint against Tikitaka Casino regarding the prolonged withdrawal process of my funds.

On March 24, 2026, while playing at this casino for the first time (deposit €25), I won a jackpot of €17,000. Due to the casino's withdrawal limits, I made three separate transactions: €500, €100, and another €500. I'm currently waiting for a total of €1,100, with the remaining €15,900 still in my player account.

All my withdrawals have been listed as "pending review" for days now. I've contacted customer support multiple times via live chat and email. Each time, I receive generic responses that appear to be automated – support apologizes for the delays and asks for "patience," promising to expedite the process, but nothing actually changes.

My account hasn't required any additional document verification (KYC) so far, and the casino hasn't sent any specific requests for additional information, citing internal procedures as the only reason. I'm concerned that the casino is deliberately delaying the payout of such a large winning.

I'm asking for help in mediating and recovering my funds. I have screenshots of my winnings and my support communication history.

Dzień dobry,

Chciałabym zgłosić skargę na Tikitaka Casino w związku z przedłużającym się procesem wypłaty moich środków.

24 marca 2026 roku, grając w tym kasynie po raz pierwszy (wpłata 25 €), wygrałam Jackpota w wysokości 17 000 €. Ze względu na limity wypłat nałożone przez kasyno, zleciłam trzy oddzielne transakcje: 500 €, 100 € oraz kolejne 500 €. Łącznie na ten moment oczekuję na 1100 €, a pozostałe 15 900 € wciąż znajduje się na moim koncie gracza.

Wszystkie moje wypłaty od wielu dni mają status „w trakcie weryfikacji". Wielokrotnie kontaktowałam się z obsługą klienta poprzez czat na żywo oraz drogą mailową. Za każdym razem otrzymuję ogólne odpowiedzi, które wyglądają na generowane automatycznie – obsługa przeprasza za opóźnienia i prosi o „cierpliwość", obiecując przyspieszenie procesu, jednak realnie nic się nie zmienia.

Moje konto nie wymagało do tej pory dodatkowej weryfikacji dokumentów (KYC), a kasyno nie przesłało żadnej konkretnej prośby o dodatkowe dane, zasłaniając się jedynie procedurami wewnętrznymi. Obawiam się, że kasyno celowo opóźnia wypłatę tak dużej wygranej.

Proszę o pomoc w mediacji i uzyskaniu moich środków. Posiadam zrzuty ekranu wygranej oraz historii komunikacji z supportem.

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Could you please specify how many days ago was your withdrawal requested?
• Was your account, including the payment method, successfully verified?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you.

Thank you in advance.

Best regards,

Attila

Thank you for your message. Here is the update on my situation:

Withdrawal requests: I have three pending withdrawals. The first one (€500) was requested on March 28th, the second (€500) on March 29th, and the third (€500) on March 31st. All of them are still marked as "Pending" (in behandeling).

Verification: I have not been asked for any KYC verification or documents yet. I am ready to provide them, but the casino has not reached out or opened a verification portal.

Timeframe: It has been over 14 days since my first request, and I have received no funds or meaningful updates from the casino.

This is my first withdrawal experience with them, and the lack of communication regarding verification is concerning. Could you please help me find out why these payments are being held?

Thank you in advance for your assistance.

I would like to clarify the exact amounts and dates of my pending withdrawals. The total amount is €1100, split into three requests:

March 28th: €500 (Status: "in behandeling")

March 29th: €100 (Status: "in behandeling")

March 31st: €500 (Status: "in behandeling")

Total pending: €1100.

As you can see, more than 14 days have passed since my first request. I still haven't been asked for any KYC verification documents, and the status of all three withdrawals remains unchanged.

Thank you for your help.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Sir or Madam,

I would like to inform you that yesterday the first amount of 500 euros was credited to my account, and today a second amount of 100 euros was received. However, I will not withdraw my complaint yet until the full amount has been paid.

Thank you very much for your help, and I hope this matter will be resolved quickly.

Kind regards,

Barbara Hudzik

Dear Barbara,

My name is Barbora, and I will be assisting you with your case from now on.

Thank you for the update regarding the received payments. I’m glad to hear that the first two withdrawals (€500 and €100) have already been credited to your account. We will keep this complaint open until the remaining amount is fully paid.

Now I would like to invite the TikiTaka Casino representative to join this conversation.

Dear TikiTaka Casino,

Could you please provide an update regarding the remaining withdrawal requests and clarify the reason for the delays in processing the player's payments? Additionally, please confirm when the remaining funds are expected to be processed.

Thank you in advance for your cooperation.

Kind regards,

Barbora

Dear all,

We truly appreciate your patience.

We would like to inform you that we are working on the request with the highest priority.

Best regards,

Tikitaka Team

Dear TikiTaka Casino,

Thank you for your response.

I will await your next update regarding the processing of the remaining withdrawal request. Please provide a more specific timeframe for when the outstanding payment is expected to be completed.

Thank you in advance for your cooperation.

Dear Barbora, thank you for your help. I would like to update the status: I have already received the third withdrawal of €500 as well (so total received is €1100).

However, I have three more pending withdrawals from April 22nd (€500), April 23rd (€500), and April 24th (€500). They have been pending for over 10 days now. I am still waiting for these funds to be processed."

"Dear Barbora,

I would like to provide a quick update regarding my previous message.

I am happy to inform you that the €1,500 (the three pending withdrawals from April 22nd, 23rd, and 24th) has just arrived in my account today. It seems that things are moving forward now.

As you know, I am still in the process of withdrawing the rest of my total €17,000 winnings, €500 at a time. I will continue to request daily withdrawals and will keep you posted if any further delays occur.

Thank you for your help so far!

Best regards,

Barbara

Dear Barbara,

Thank you for the update.

I’m glad to hear that the additional €1,500 has now been successfully credited to your account and that the withdrawal process appears to be progressing.

Please continue to keep us informed regarding the remaining withdrawals. Should any further significant delays or issues arise during the payout process, do not hesitate to update this complaint thread and we will continue to assist you.

Dear all,

We truly appreciate your patience.

Please be informed that we are working on current withdrawal requests with the highest priority.

Best regards,

Tikitaka Team

Dear Barbara,

Please continue to keep us updated regarding your future withdrawal requests and let us know should any further significant delays or issues arise while withdrawing the remaining balance.

Dear Casino Guru Team,

Thank you for your message and your ongoing support.

I wanted to let you know that everything is moving much faster now. I have recently requested three more withdrawals of €500 each, submitted on May 5th, May 6th, and May 7th. I understand that these requests take a few days to process, so I will keep you updated on the progress.

I would also like to say a special thank you to Barbora for her wonderful cooperation and assistance throughout this process.

Best regards,

Barbara Hudzik

Dear Barbara,

Thank you for the update.

I’m glad to hear that the withdrawal process is moving faster now and that the recent requests are being processed.

Thank you as well for your kind words. Please continue to keep us updated regarding the remaining withdrawals, and let us know if any significant delays occur again.

Dear Casino Guru Team,

Thank you once again for your continued support and assistance throughout this process.

I would like to inform you that the withdrawals requested on May 5th, May 6th, and May 7th have now been successfully paid out.

At the moment, I am currently waiting for the withdrawals requested on May 9th, May 10th, and May 12th. The process now seems to be much faster, and everything is moving according to plan. I will continue to keep you updated regularly regarding any further progress.

Best regards

Barbara Hudzik

Dear Barbara,

Thank you for the update. I’m glad to hear that the withdrawal process is continuing to move forward and that the recent payments have been processed successfully.

Please continue to keep us informed regarding the remaining withdrawals. Should any significant delays occur again, do not hesitate to contact us and we will be happy to assist further.

Dear Barbora,

I would like to provide an update regarding my current withdrawals. At the moment, I am still waiting for the withdrawals requested on May 9, May 12, and May 18.

Thank you for your support and assistance.

Kind regards,

Barbara

Dear Barbara,

Thank you for the update. I’m glad the withdrawal process is continuing to move forward.

Please keep me informed regarding the remaining payments, and let me know if any significant delays occur again.

Dear Barbora,

I would like to provide you with another update regarding the outstanding payments.

Unfortunately, the payments dated May 9 and May 12 remain pending. Since that time, only the payment from May 18 has been processed.

At present, I am still awaiting the payments from May 9, May 12, and May 24.

Kind regards,

Barbara Hudzik

Dear Barbara,

Thank you for the update.

Could you please confirm whether any of the outstanding withdrawals have been paid since your last update? Also, could you let me know how much of your €17,000 win has been paid out in total so far and how much remains outstanding?

Thank you in advance.