TikTok Casino - A retirada do jogador foi adiada.

Hi, I've been waiting for a withdrawal for a month now. I completed the KYC verification, but I'm still waiting. The chat tells me they have a lot of requests, but a month is enough time.

Hola, llevo esperando el retiro ya un mes. Hice la verificación KYC, pero aún estoy a la espera. Desde el chat me dicen que tienen muchas solicitudes, pero un mes es tiempo suficiente

Dear caniche7, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with TikTok Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Have you made any successful withdrawals before?  
• Could you please share the screenshot of your current withdrawal request? Does it have a "pending" or a "processed" status? 
• Is the withdrawal method the same as the one you used to make a deposit?
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Have you made any successful withdrawals before?

No, this is the first one

Could you share a screenshot of your current withdrawal request? Is it in "pending" or "processing" status?

Is the withdrawal method the same as the one you used to make a deposit?

Yeah

Have you accumulated your earnings with or without an active bonus?

I have not used the voucher.

¿Has realizado algún retiro exitoso anteriormente?

No, este es el primero

¿Podrías compartir la captura de pantalla de tu solicitud de retiro actual? ¿Está en estado "pendiente" o "procesado"?

¿El método de retiro es el mismo que utilizó para realizar un depósito?

Si

¿Has acumulado tus ganancias con o sin bono activo?

No he usado bono

Thank you very much for your reply, caniche7. Could you please forward all the relevant communication (emails, chat logs) between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

Thank you very much, caniche7, for your cooperation. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear caniche7,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite TikTok Casino representative to join this conversation.

Dear TikTok Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

I still haven't been paid, it's been a month and a week

Sigo sin haber sido pagado, ya van un mes y una semana

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello, I've already received the funds. I want to thank the casino for their response. You can close the complaint.

Hola, ya he recibido los fondos, quiero agradecer la respuesta del casino. Podéis cerrar la queja

Dear caniche7,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Mirka Dubasova

Casino.Guru