Vegadream Casino - Jogador aguardando uma resposta de pagamento.

Hello, I requested a payout of 30€ on 20.12.2023

And on 22.12.2023, I requested 50€. I've also been to the chat a few times to inquire, but I was always put off with promises of an email response. To this day, I'm still waiting for their reply.

Hallo ich habe am 20.12.2023 30€

Und am 22.12.2023 50€ zur Auszahlung beantragt. Ich war auch schon ein paar mal Im Chat um nachzufragen aber wurde immer vertröstet sie würden sich via email bei mir melden, ich warte bis heute auf deren Rückmeldung.

Hello corestyle,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vegadream Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, I can't say exactly when, but in any case I've been verified for a few years now.

The money comes from free spins without a deposit

I was in the chat about a week ago to ask why the payment hasn't been received yet.

Hallo wann genau kann ich gar nicht sagen auf jedenfalls bin ich bereits ein paar jahre verifiziert.

Das Geld stammt von freespins ohne einzahlung

Im Chat war ich ca. Vor einer Woche um zu fragen warum die Auszahlung noch nicht eingegangen ist.

Hello corestyle,

Would it be possible to forward your deposit, bonus and betting history together with the communication between you and the casino to nikolas.b@casino.guru?

Dear corestyle,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.