Vegasino Casino - A conta do jogador foi reaberta sem consentimento.

The casino arbitrarily reopened my account, which had previously been closed due to gambling addiction.

Reopening an account closed due to addiction without consent is a way to encourage gambling and cause people to relapse.

il casino ha arbitrariamente riaperto il mio account, chiuso in precedenza per dipendenza patologica.

riaprire senza consenso un account chiuso per dipendenza, è un modo per istigare al gioco d'azzardo e far ricadere le persone

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vegasino Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps if available, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good evening

Forwarded emails, if the account is still open I can't verify it, I installed an app that prevents me from logging in.

The only thing I ask, given the conduct of these casinos, incitement to gambling, they should be fined and compensate the unfortunate victim.

Reopening an account that was closed due to addiction only reactivates the addiction, which is why I am asking for compensation.

Nuncio

Buonasera

mail inoltrate, se l'account è ancora aperto non lo posso verificare, ho installato un app che mi impedisce di accedere.

L'unica cosa che chiedo, vista la condotta di questi casinò, istigazione al gioco d'azzardo, dovrebbero essere sanzionati e risarcire il mal capitato.

riaprire un account chiuso per dipendenza, non fa altro che riattivare la dipendenza, per tale motivo chiedo un risarcimento

Nunzio

Thanks for your patience.

Kindly provide evidence that your player's account has been closed due to your disclosure of gambling issues, so we may confront the casino regarding the situation and pursue a refund.

If the casino responded to your refund request, please forward their response to me as well. Send the information to my email at tomas@casino.guru

Looking forward to your reply.

As I said, I have no way to log in, but they said the account was closed! They haven't responded to the compensation request.

come già detto non ho modo di accedere, ma hanno risposto che l’account è stato chiuso! Per il risarcimento non hanno fornito risposte

Thanks for your reply.

I apologize for any misunderstanding.

Kindly provide evidence that you disclosed your gambling issues to the casino, such as a previous self-exclusion request addressed to the casino. Without it, we may not confront the casino about the unwanted account reopening, nor ask for a refund of money lost on gambling.

Thanks in advance for your understanding.

Email sent

Inviata mail

Thanks for your reply.

We don't pursue compensation for account reopenings, only the balance that was spent in the casino in cases of failed player protection. Since you can't provide evidence that the gambling issues were disclosed in the first place, we can only recommend that you keep similar communication as evidence of player protection in case you need it in the future.

Since you confirmed you can't access your player account and there were no deposits you wish to have returned, there is little we can accomplish going forward.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.