Vegasino Casino - A retirada do jogador está atrasada.

Hey!

I won 2.300€. As withdrawal are limited I requested to withdrawal 3x 500€ from 1st of March and wait until today. Nothing happened at all.

In settings it says I don't need a verification so everything should work propbaly and they have all information needed.

I only get the silly pre written answers everyone gets.

Dear leonard-os,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you're experiencing. Please allow me to ask you a few questions to help me understand the situation fully:

1. Have you made any successful withdrawals before?
2. Did you accumulate your winnings with or without an active bonus?
3. What responses have you received from the casino regarding the delay in processing your payments?

I hope we will be able to assist you in resolving this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Hey!

1. No, I'm withdrawing money there for the first time
2. No bonus was used
3. They respond with standard emails, saying there were delays without giving any reasons. This has been going on for two weeks.

Hey!

1. Nein ich hebe dort das erste Mal Geld ab
2. Es wurde kein Bonus genutzt
3. Sie antworten mit Standardemails und sagen es gab Verzögerungen ohne Gründe zu nennen. Das geht seit 2 Wochen so.

Thank you for your response. Please forward me all the communication between you and the casino customer support regarding this issue that could be relevant to the investigation of your case at veronika.f@casino.guru.

This is an example. I texted with them 10-12 times and always got the same replies. They are also not checking anything with the bank because payment is not even approved from there own side yet.

Thank you very much, leonard-os, for providing all the necessary information. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear leonard-os,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Vegasino Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Dear leonard-os,

We are happy to confirm that your previous withdrawal had been processed, and the money has been sent from our side on 21st March, 2025 .

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

The current pending withdrawal request will be processed at the earliest as possible.

Our team wishes you all the best for your future activities!

Best regards,

Vegasino team.

Dear leonard-os,

could you please confirm that you have received your funds?

Dear leonard-os,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.