Vegasino Casino - A retirada do jogador está atrasada.

Dear player, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Vegasino Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please share screenshots of your pending withdrawal requests?
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

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Hello good morning Natalia, my winnings did not require any encumbrances, it was a simple play in which I won the jackpot, as for verification, I was told, when I first won a large amount that in my type of account it was not necessary, therefore, nothing to be surprised about so far and everything went normally! they keep insisting that everything is fine, so I don't worry, there is just a large flow of withdrawal requests!

here are the prints!

thank you very much for your help

Olá bom dia Natália, os meus ganhos não requereram nenhum ónus,foi uma jogada simples em que ganhei o jackpot,quanto à verificação, foi me dito,quando pela primeira vez ganhei um valor alto que no meu tipo de conta não era necessária,portanto,nada a estranhar até aqui e tudo correu dentro da normalidade!eles continuam a insistir que está tudo bem,para não me preocupar,apenas tem um grande fluxo de pedidos de levantamento!

cá ficam os prints!

muito obrigada pela ajuda

What's more, they left me this in writing today!

Mais informo,que me deixaram isto escrito,hoje!

It's been 20 days and nothing! I got in touch yesterday, and the same answers, "everything's fine", "thank you for your patience", "we're doing everything we can, it's a high priority" aff, it's too much!

Hoje passaram 20 dias e nada!Ainda ontem entrei em contacto,as mesmas respostas,"está tudo bem",obrigada pela paciência ""estamos a fazer tudo o que pudemos,tem alta prioridade" aff,é demais!

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Thank you so much Natália!

Muito obrigada Natália!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Djmix88,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kubo