Vegasino Casino - O jogador ainda não recebeu os seus prémios.

I initiated withdrawals on January 23rd and 24th, 2026. It seems this casino's tactic is to delay larger withdrawals so that players gamble away their remaining balance, or in the hope that withdrawals will be canceled. Absolutely untrustworthy. For days I've been given the same excuses as described here many times before. I've submitted numerous withdrawal requests, and they've said it's due to my bank, and even promised the money would be there today. The requests haven't even been approved yet, yet they keep saying it's my bank's fault. I'm registered with other casinos, and there, withdrawals take a maximum of one day, weekend or not. In my opinion, this casino is completely untrustworthy. I would advise everyone against playing at this casino because if you win, they deliberately delay the withdrawals so you gamble away as much as possible. I'm still waiting for my three requests to be approved so I can withdraw the rest.

Absolutely unacceptable for a trustworthy casino.

Ich habe am 23.01.26 und 24.01.26 jeweils eine Auszahlung gestartet, scheinbar ist es die Masche des Casinos größere Auszahlungen zu verzögern, damit Restguthaben verspielt wird, bzw in der Hoffnung das getätigte Auszahlungen storniert werden . Absolut nicht vertrauenswürdig, seit Tagen werde ich vertröstet mit den gleichen Ausreden wie hier schon oft beschrieben, sehr viele Auszahlungsanträge, es wurde gesagt es liegt an meiner Bank, und auch schon das Geld wird heute noch drauf sein, die Anträge sind noch nicht einmal genehmigt worden, es wird aber erzählt es liegt an meiner Bank, ich bin bei anderen Casinos registriert, und da dauern Auszahlungen maximal 1 Tag ob Wochenende oder nicht, dieses Casino ist in meinen Augen absolut nicht vertrauenswürdig. Würde jedem davon abraten in diesem Casino zu spielen, denn wenn ihr gewinnt werden die Auszahlungen extra hinausgezögert damit ihr so viel wie möglich wieder verspielt. Ich warte bis heute das meine 3 Anträge überhaupt genehmigt werden, damit ich den Rest auch auszahlen kann.

Absolutes No-Go für ein vertrauenswürdiges Casino.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear DonJim,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Verification was completed a long time ago, and payouts have already been successful, although it took 4 days, but it arrived. However, that was a smaller sum; as soon as it's a larger sum, or if there's still a balance in the account, it will be delayed as long as possible.

As already described by many others here.

Verifizierung ist lange abgeschlossen, und Auszahlungen waren auch schon erfolgreich, da hat es auch schon 4 Tage gedauert, aber es ist angekommen, da war es aber auch eine kleinere Summe, sobald es eine höhere Summe ist, bzw noch Restguthaben auf dem Konto wird es so lange wie möglich hinausgezögert.

Wie schon von vielen anderen hier beschrieben.

Dear DonJim,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear DonJim,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla