Vegasino Casino - O pagamento do jogador foi atrasado.

Hello dear CasinoGuru team,

I have exactly the same problem as most people with Vegasino.

I won (which never happens) €4500 at Vegasino.

I have requested three €500 payouts starting on April 5, 2025. (I would also like to withdraw the entire €4,500 amount.)

Not a single step of the procedure has been confirmed yet.

In chat and email support I keep getting the same thing: sorry, there are a lot of requests...

I've never experienced this at an online casino before and with all the reviews online I thought I'd turn to you.

This whole story is really taking its toll on my psyche because I've already lost a lot and this payout would help me a lot.

Best regards

Hallo liebes CasinoGuru Team,

ich habe genau das selbe Problem wie die meisten mit Vegasino.

ich habe (was eigentlich nie vorkommt) 4500€ bei Vegasino gewonnen.

Ich habe 3x500€ Auszahlungen beantragt beginnend am 05.04.2025.(ich würde auch gern den gesamten Betrag von 4500 € auszahlen)

Es wurde noch keine einziger Schritt der Prozedur bestätigt.

Im Chat und Email Support bekomme ich immer wieder das selbe gesagt, tut uns leid, es sind viele Anfragen,…. .

Das habe ich bei einem online Casino noch nie erlebt und mit den ganzen Erfahrungsberichten online dachte ich dass ich mich an euch wende.

diese ganze Geschichte nagt sehr an meiner Psyche da ich schon einiges verloren habe und diese Auszahlung mir sehr helfen würde.

mit freundlichen Grüßen

Dear DaddyFool,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear DaddyFool,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi, unfortunately nothing has changed, I'm still stuck in the processing phase and support keeps saying "we're waiting for confirmation from the finance department.

Hi, leider hat sich nichts geändert, stecke noch immer in der Bearbeitung fest und seitens des Supports heißt es immer „wir warten auf die Bestätigung durch die Finanzabteilung.

Hello, have you contacted Vegasino?

because I received an email from support.

It's the same answer I received in my last email to support.

"Thank you for contacting our Vegasino customer service.

We have forwarded your request to the relevant department and it will be dealt with as quickly as possible.

You will be notified as soon as there is any news about this.

If you have any further questions, please contact us by email or via live chat."

"You will be notified as soon as there is any news about this."

Unfortunately, I have not been notified of any updates on this matter since the last time I received this reply.

I assume because there is no news on this case.

Best regards

DF

Hallo, haben Sie sich bei Vegasino gemeldet?

denn ich habe eine Mail vom Support bekommen.

Es ist die selbe Antwort die ich auch bei meiner letzten Mail an den Support bekommen habe.

"Vielen Dank, dass Sie sich an unseren Vegasino Kundendienst gewendet haben.

Wir haben Ihre Anfrage an die zuständige Abteilung weitergeleitet und diese wird so schnell wie möglich behandelt.

Sie werden benachrichtigt, sobald es eine Neuigkeit diesbezüglich gibt.

Wenn Sie weitere Fragen haben, kontaktieren Sie uns per E-Mail support@vegasino.com oder per Live Chat."

„Sie werden benachrichtigt, sobald es eine Neuigkeit diesbezüglich gibt."

leider wurde ich seitdem letzten Mal als ich diese Antwort bekam nicht über Neuigkeiten diesbezüglich benachrichtigt.

Ich nehme mal an weil es keine Neuigkeiten zu diesem Fall gibt.

Mit freundlichen Grüßen

DF

Hello, all 3 withdrawals were processed today and transferred to my account.

I would be very interested to know whether you have written to the casino or whether this is the normal processing time?

I still have a few withdrawals to make, so I wanted to know if I should contact them the next time my withdrawals are delayed, or if the casino really just has a very long processing time.

Thank you so much!!!

Best regards,

DF

Hallo, alle 3 Auszahlung wurden heute bearbeitet und wurden auf mein Konto überwiesen.

Mich würde es sehr interessieren ob Sie das Casino angeschrieben haben oder das die normale Dauer der Bearbeitung ist?

Ich habe noch ein paar Auszahlungen zu tätigen, deshalb wollte ich wissen ob ich mich bei der nächsten Verzögerung der Auszahlungen bei ihnen melden soll oder ob das Casino wirklich einfach nur eine sehr lange Bearbeitungsdauer hat.

Vielen vielen vielen Dank!!!

mit freundlichen Grüßen,

DF

Dear DaddyFool,

We're glad to hear that your issue has been resolved. We have not yet contacted the casino so it seems like a standard processing time in this case. However, they might have seen the complaint without us contacting them. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru