Velobet Casino - Jogador enfrenta problema de retirada de conta bloqueada.

I’ve deposited nearly £400 today, using debit card but was told I could not withdraw back to it, I’m excluded in there sister sites, goldenbet, and my stake but was still allowed to deposit, I think the games are fake also.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Velobet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you informed the casino that you are self-excluded from other online casinos or that you are suffering from gambling addiction?
• Do I understand correctly that your player's account is currently blocked?
• Have you asked for a refund of unspent funds? What response have you received?
• Could you please share with me your communication with the casino regarding the issue to support your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Thank you for your patience, and stay safe.

Hi,

yes my account is now closed as I asked them to close it, yes I informed them of exclusion from other sites, I also asked for deposit limits to be placed on my account but they said they do not have that option, I asked fir my deposits to be refunded as I could not withdraw back to the card I deposited with as again they do not offer this option, I have had no reply to the email I sent.i git an email from them today still trying to get me to join rewards even though i have self excluded

Thanks for your reply.

• Could you please explain whether you played down the £400, or was the amount left on your account after your account was closed?
• Could you please share with me your communication with the casino regarding the issue and responses you received to your requests? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear sagan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru