Verde Casino - A retirada do jogador foi adiada.

It turns out that the green casino takes a long time to pay and they demand more than one proof of payment arbitrarily, therefore I have decided to send them separately with you with the Chilean but they refuse to pay and take longer than usual and we all want to win when we play I find it and fair and that's it I classify it as a scam I will escalate this in addition to the bad treatment from the assistant Aurora who even threatens to close my account she repeated it to me 2 times I sent the initial deposit to make it clear that I meet the requirements

resulta que el casino verde se demora mucho en pagar y me exigen más de un comprobante de pago de forma arbitraria por lo tanto He decidido de mandarlos aparte con ustedes con la chilena pero esto se niegan a pagar y se demoran más de lo habitual y Todos queremos ganar cuando jugamos lo encuentro y justo y ya está lo califico de estafa escalare esto ademas de el mal trato dede la asistente aurrora que incluso amenza con cerrar mi cuenta me lo repitio 2 veces mando el depocito inicial para dejar claro que cumplo con los requisitos

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Verde Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account accessible to you? Can you log in?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please specify which documents you provided to the casino during the verification process? Have you provided the original bank statement PDF as proof of payment method in addition to providing screenshots?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Greetings,

According to our records, the money was received at 31.08.2025 00:08:42 (UTC).

We do not observe any violations by the casino.

Kind regards

Thanks for the update to the casino representative.

Dear player,

kindly provide an update regarding your payout or any other issues you encountered.

Looking forward to your reply.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear rmohor2312,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas