Verde Casino - O jogador ainda não recebeu os seus prémios.

I've been waiting a week for my withdrawal. I've been a customer for a year and a very good one, depositing thousands of pesos. It usually takes a day for my withdrawals to be processed, but this time it exceeded their limit. Their email says 72 hours, their chat says 5 days, both limits have already been passed, and there are four withdrawals totaling 8,500 pesos. I'm very upset because they don't answer my emails, and I'm an excellent customer. I play daily.

Tengo una semana esperando mi retiro, tengo un año de ser cliente y muy buen cliente depositando miles de pesos, siempre que retiro tarda un día en que me paguen pero esta vez excedió el límite de ellos, su correo dice 72 horas, su chat dice 5 días, los dos límites ya pasaron y son 4 retiros con una cantidad total de 8500 pesos. Muy triste porque no me contestan los correos y soy excelente cliente. Juego diario

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Dear Bigbon,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

You're wrong. I've had numerous deposits and withdrawals for months. My KYC is complete. Your processing time is 72 hours to 5 business days. One representative says one thing, another says something else, and they don't answer emails. You're losing customers who play at your casino daily. Don't lie and say it takes 14 days; that's robbery. Your payment system in Mexico is instant when depositing via SPEI/Paygate Astopay, and you use the same system for withdrawals! WHERE IS MY MONEY?

estas mal, tengo meses con MUCHOS depósitos y algunos retiros, mi KYC está completo, su tiempo es de 72 horas a 5 días hábiles, un representante dice una cosa el otro dice otra cosa, no contestan los correos, están perdiendo clientes que juegan diario en su casino. No digan mentiras de que 14 días eso es un robo. Su sistema de pago en México es instantáneo al momento de depositar por SPEI/paygate astopay y utilizan el mismo para pagar!! DONDE ESTÁ MI DINERO?

Adding that I made a deposit and a withdrawal the day before and it arrived in 3 hours, now more than 100 business hours have passed.

Agregando que un día antes hice un depósito y también un retiro y en 3 horas me llegó, ahora han pasado más de 100 horas hábiles.

I've already been paid, thank you!

Ya me pagaron gracias!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Bigbon,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Best regards,

Attila