ViperWin Casino - As retiradas dos jogadores estão atrasadas.

Unfortunately I have problems with the casino mentioned,

I have three withdrawals pending, each for €500, and nothing is being paid out. I always get the same answers from support:

There is an increased volume of transactions and it will be processed shortly. I've been told this for weeks!

Please help

Leider habe ich Probleme bei genanntem Casino,

Ich habe 3 Auszahlungen mit je 500€ offen und es wird nichts ausgezahlt im Support kriege ich immer dieselben Antworten:

es gibt erhöhtes Transaktionsaufkommen es wird in kürze Bearbeitet das kriege ich seit Wochen Gesagt!

Bitte um Hilfe

Dear marcogamer4451083, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with ViperWin Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Please specify the date when you requested your most recent withdrawal. On the screenshot you shared, I can see two pending withdrawals from 20.07. and 21.07., the third request from 29.07. was cancelled.
• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear marcogamer4451083,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Natalia