ViperWin Casino - O jogador acredita que o seu pagamento foi atrasado.

Hello, I'm here again to file a complaint against Viperwin. A while ago, I won €1,500 on the Posido website, which was credited after almost two months, and I believe the exact same thing is happening this time too. I played with my own money and won €450 on Viperwin. They say it takes 3-5 days for the credit to be credited, but a week has already passed. And the operators write the exact same things they wrote to me about Posido. I really believe they're both part of the same company. They talk about delays because they want to be sure they're doing things properly, and that the financial department is checking, they say they're pushing things forward, but the fact is, I've been seeing the withdrawal request still being verified for a week.

Salve,sono di nuovo qui per aprire un reclamo nei confronti di Viperwin ,qualche tempo fa avevo fatto una vincita di 1500 euro sul sito Posido ,accredito avvenuto dopo quasi due mesi e credo che anche questa volta succeda la stessa identica cosa. Ho giocato con i miei soldi e vinto 450 euro su Viper win ,dicono che i tempi per l accredito sono di 3/5 GG ma è già passata una settimana. E gli operatori ,scrivono le stesse identiche cose che mi scrivevano a suo tempo su Posido. Credo proprio che entrambi facciano parte della stessa società. Parlano di ritardi perché vogliono essere sicuri di fare le cose in regola,di reparto finanziario che sta verificando ,dicono che sollecitano ma fatto sta io da una settimana vedo la richiesta di prelievo ancora in fase di verifica.

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Dear marcellacau5,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I'm pretty sure I'll get back to you because I don't think they'll credit the money within 14 days. I'll keep you updated. Thanks.

Sono quasi sicura che mi farò risentire perché non credo che facciano l' accredito entro 14 giorni. Vi tengo aggiornati. Grazie

Dear marcellacau5,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear marcellacau5,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru