ViperWin Casino - O saque do jogador foi atrasado e os fundos desapareceram.

The casino canceled my Visa withdrawal after four days. I then tried to withdraw via cryptocurrency (USDT). However, an error occurred while entering my wallet ID, and my balance simply vanished. No withdrawal status was displayed. Support kept saying they would contact me by email, but this never happened. The balance is simply gone. I neither withdrew nor gambled with any of it. I'm writing this complaint only to warn others, as it's only €27. I don't want to imagine how frustrating it must be if it involved larger sums.

Das Casino hat nach 4 Tagen meine Visa Auszahlung storniert. Danach wollte ich per Krypto (USDT) auszahlen. Dann ist jedoch während der Eingabe meiner WalletID ein Fehler aufgetreten und mein Guthaben war einfach weg. Keine Auszahlungsstatus wurde angezeigt. Der Support sagt immer wieder sie melden sich per Mail, was jedoch nie passiert. Das Guthaben ist somit einfach weg. Ich habe weder Ausgezahlt noch verspielt. Ich schreibe diese Beschwerde nur um zu warnen, weil es handelt sich nur um 27 €. Ich will nicht wissen wie frustrierend es sein muss wenn es sich um große Beträge handelt.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ViperWin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Have you made any payouts using the same payment method?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue or any other supporting evidence of the incident? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas