Vulkan Vegas Casino - O jogador ainda não recebeu os seus prémios.

Since the 11/05th, my withdrawal is in process and the money does not fall, absurd. Since in the plant form, it clearly says 02 days for a verified account. The Attendant only says that an external provider will pay and nothing. When depositing, it crashed instantly. The countless deposits I made and lost.

Desde do dia 11/05 , meu saque está em processo e o dinheiro não cai , um absurdo. Visto que na planta forma , fala claramente 02 dias para conta verificada. O Atendente só fala que um provedor externo vai pagar e nada. Na hora de depositar caiu na hora. Os inúmeros depósitos que fiz e perdi.

Dear DRICA1972,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The rule is quite clear. 02 days for verified accounts and non-days. As in the answer.

A régra está bem clara . 02 dias para contas verificadas e não dias. Como está na resposta.

Do not deposit at this Casino they are not complying with the rules. Today the worst casino I have ever played. You lost a lot there because the machines don't give anything. And when you win, you've already lost too much and didn't pay you. I have not received it for 7 days. And Casino kid still gives a good grade and I asked to wait 14 days. Where is the rule to wait for 14 days. If on the website and very clear . Verified accounts cannot exceed 2 days.

Não depositem esse Casino eles não estão cumprindo com as regras. Hoje o pior cassino que já joguei. Vc perdi muito lá porque as máquinas não dão nada. E quando vc ganha já perdeu demais e não te pagou . Há 7 dias estou sem receber. E o Casino guri ainda dá nota boa e pedi para esperar 14 dias. Onde tá a regra de esperar por 14 dias . Se no site e bem claro . Contas verificada não pode passar de 02 dias.

Dear DRICA1972,

Have you received your withdrawal from the casino yet?

Dear DRICA1972,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.