Vulkan Vegas Casino - O jogador está tendo dificuldades para concluir a verificação da conta.

Hello, after a bit of back and forth with the support I got an email to confirm my email, but the problem is that it doesn't contain a link to confirm.

I tried to reach the support by email but I don't get an answer and unfortunately no more in the chat after the second attempt.

Hallo, ich habe jetzt nach etwas längerem hin und her mit dem Support eine Mail zur Bestätigung meiner email bekommen aber das Problem ist, dass diese keinen Link enthält zum Bestätigen.

Habe per Mail versucht den Support zu erreichen aber ich bekomme keine Antwort und im Chat beim 2. Anlauf leider auch nicht mehr.

Dear Jaqueline,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We have received quite a few similar complaints to yours. It seems like the casino is experiencing some technical problem related to players from Germany and email address verification.

Did you try sending yourself another email with link? You can do it via your account:

Also, did you provide all the other relevant documents needed to complete KYC (verification) process?

I believe we will be able to help you resolving this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Thank you for your answer, I was able to solve the problem. I opened the email yesterday on my PC and then I was able to confirm the email.

Vielen Dank für Ihre Antwort, ich konnte das Problem lösen. Habe die Mail gestern über meinen PC geöffnet und dann konnte ich auch die Email bestätigen.

As the issue has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thanks for your reply and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

We’ve reopened this complaint as per the player’s request. The player sent the following email:

"Hello Mr. Peter,

I don't get a message from the finance department and the support says everything is going on and I shouldn't worry. I have now received a payment of € 2000 of the possible € 5000 per month and nothing has happened since then, the payment has been marked with "new" for a week. The month is now over and I could not use the full exhaustion of 5000 €. I do not know how to continue.

I look forward to your reply

Greetings Jaqueline"

I would like to ask the Vulkan Vegas Casino to reply to this complaint.

Hi everyone!

I looked into account, don't see any issues at all, the request is created on 22.10.2020

So during the period of 22.10.2020 - 21.11.2020 player will definitely receive 5k, but I am more than sure that the amount will be at least twice or three times larger than that (10-15k at least).

Hope this clarifies

Kind regards,

Alexander

Thank you Alexander for the reply.

Dear Jaqueline, please keep me updated.

Hello,

so far it is with the payout. Thank you for your support and I will keep you updated if there are any problems.

Hallo,

bisher läuft es mit der Auszahlung. Vielen Dank für eure Unterstützung und ich halte euch weiterhin auf dem laufenden, falls es Probleme geben sollte.

Thank you Jaqueline.

Hello,

my withdrawal request, 3 times 1000 €, was rejected. It would be nice if you could question that for me, I don't get an answer.

Thank you and greetings

Jaqueline

Hallo,

meine Auszahlungsanfragen, 3 mal 1000 €, wurde abgelehnt. Es wäre nett wenn Sie das für mich hinterfragen könnten, ich bekomme keine Antwort.

Vielen Dank und liebe Grüße

Jaqueline

Hello,

Please make the withdrawal requests once again, due to the security reasons.

Thank you!

Kind regards,

Alexander

Hi Jaqueline,

Has there been any progress?

Hi Peter,

one payment is being processed and the next one has been declined, I'll keep an eye on it and get in touch if any more are declined. Thanks for the question

Hallo Peter,

eine Zahlung ist in Bearbeitung und die nächste wurde abgelehnt, ich beobachte das ganz und melde mich falls weitere abgelehnt werden. Danke für die Rückfrage

Dear Team,

in the appendix a new info. Please tell me if this is normal. Find it a little strange.

Liebes Team,

im Anhang eine neue Info. Bitte sagen Sie mir ob das normal ist. Finde es etwas komisch.

Hello dear team,

my case is over

Hallo liebes Team,

mein Fall hat sich erledigt

Hi Jaqueline,

I'm glad to hear that you received your funds. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter