Vulkan Vegas Casino - Os ganhos do jogador foram adiados.

The payout of winnings takes a maximum of 5 bank days.

I have been waiting since June 1 for a payout of 800 euros.

They keep telling me to be patient and wait.

Now I have another payout of 800 euros from June 13.

Again, nothing is happening with this payout and I am just being told to wait.

My patience is running out.

Die Auszahlung eines Gewinn dauert maximal 5 Banktage.

Ich warte jetzt seit dem 01.06 auf eine Auszahlung von 800 Euro.

Ich werde immer vertröstet das ich warten soll.

Jetzt habe ich noch eine Auszahlung von 800 Euro vom 13 Juni.

Auch bei dieser Auszahlung passiert nichts und ich werde nur vertröstet.

So langsam ist meine Geduld am Ende.

Dear ahoff61567,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

first of all I am a player and not a player 😉

I have made many withdrawals there.

Actually, it takes a maximum of 1 to 2 days until the money is paid out.

I have the KYC verification.

I can no longer say whether the winnings were achieved with a bonus.

Hallo,

erst mal ich bin ein Spieler und keine Spielerin 😉

Ich habe viele Auszahlungen dort vorgenommen.

Eigentlich dauert es höchstens 1 bis 2 Tage bis das Geld ausbezahlt ist.

Die KYC Verifizierung habe ich.

Ob der Gewinn mit einem Bonus gewonnen wurde kann ich nicht mehr sagen.

The winnings from June 1st were paid out yesterday.

Der Gewinn vom 1 Juni wurde gestern ausgezahlt.

Dear ahoff61567, Thank you very much for the update. We will keep this complaint open until you confirm your other withdrawal has been successful. Please keep me informed about any further developments.

thanks I will do that

Danke das mache ich

Dear ahoff61567,

Were the rest of your winnings paid out, please? May we consider the issue resolved?

No, unfortunately not 😡

I am still waiting for the payment of 800 euros from 13.06

It's a disgrace that the money is not paid out.

The answer I always get is to wait 😡

Nein leider nicht 😡

Ich warte immer noch auf die Auszahlung von 800 Euro vom 13.06

Eine Frechheit das das Geld nicht ausgezahlt wird.

Als Antwort bekomme ich immer ich soll warten 😡

Were you given any explanation on what is causing the delay? Could you please send me any relevant interaction (chat transcript, email communication) between you and the casino on the topic? Share screenshots here or send the information to my email at tomas@casino.guru

Unfortunately I didn't save the chats because I was so upset.

I asked again this morning and was told that the bank that made the payment had responded.

The bank was having technical problems. I should wait.

I've been waiting for almost a month now.

Ich habe leider die Chats nicht gespeichert weil ich mich so aufgeregt habe.

Ich habe heute morgen wieder mal angefragt und da wurde mir gesagt das die Bank die die Auszahlung macht geantwortet hätte.

Die Bank hätte technische Probleme. Ich sollte warten.

Ich warte jetzt fast seit 1 Monat.

Answer just like the last 4 weeks 😡😡😡

Antwort eben gerade wie die letzten 4 Wochen 😡😡😡

Thank you very much, ahoff61567, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

The winnings were paid out yesterday.

LG Alexander H******

Der Gewinn wurde gestern ausgezahlt.

LG Alexander H******

Thank you, ahoff61567, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.