VulkanSpiele Casino - A conta do jogador foi encerrada.

Account blocked after attempted withdrawal of PLN 39,999, Unfair accusation of breaking the regulations

blokada konta po próbie wypłaty 39999pln ,Nie słuszne oskarżenie o złamanie regulaminu

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Dear Dioxx6,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I was playing slots

mgrałem na slotach

I passed verification before my account was blocked.

Przeszedłem weryfikację przed zablokowaniem kontac

Dear Dioxx6,

Thank you for your message.

To ensure clarity and facilitate mutual understanding, I would appreciate if you could provide more comprehensive and detailed responses in future communications.

Could you please confirm whether you have accumulate your winnings with or without an active bonus?

Looking forward to your reply,

Attila