Wazamba Casino - O depósito do jogador não foi creditado.

Good morning,

I can't believe it, I'm in a state of shock. I just deposited money through Bizum, I won't repeat it, and it hasn't been deposited in the casino, but it has been withdrawn from my bank account!!!

I apologize for the inconvenience. I'm devastated.

Buenos días,

Mo me lo puedo creer estoy en un estado de shock he ingresado ahora mismo dinero por Bizum, no lo vuelvo a repetir, y no se ha depositado en el casino pero si me ha sido retirado de mi cuenta bancaria!!!

petdonar las molestias. Estoy destrozada

Dear montsea,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Good morning.

But if it appears in the casino, I don't understand anything, I already have €350 that are charged but they don't appear as you see if it is reflected in the casino.

Thank you and discuss the inconvenience

Buenos días.

pero si aparece en el casino, no entiendo nada, llevo ya 350€ que si se cargan pero no aparecen como ve si está reflejado en el casino.

Gracias y discuten las molestias

Good morning.

I log in to see if the money I made has been deposited and this image appears in different browsers from the web address not the search engine.

I'm worried, thank you.

Buenos días.

Entro para ver si se ha depositado el dinero que hice y aparece esta imagen en los distintos navegadores desde la dirección web no buscador.

Estoy preocupada, gracias.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear montsea,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika