Wazamba Casino - O jogador ainda não recebeu os seus prémios.

I've been waiting for a withdrawal request at LTC since the 13th. It's impractical to play in this casino and the others run by the same company!!!

Aguardo um pedido de retirada em LTC desde o último dia 13. Está impraticável jogar nesse cassino e nos outros dessa mesma empresa!!!

Dear Snorfs,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Snorfs,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, I'm still waiting.

Não, continuo esperando.

I'm still waiting. The patience of a Buddhist monk!

Continuo esperando. Paciência de monge budista!

Dear Snorfs,

Can you please advise if your account has been fully verified in the casino and if you have accumulated your balance with real money or bonus balance?

Additionally, please forward the communication between you and the casino related to this case to nikolas.b@casino.guru for further review.

Awaiting your response.

Regards,

Nick

Fully verified account. I used bonuses, everything was clean within the rules.

Conta totalmente verificada. Usei bônus, tudo limpo dentro das regras.

Thank you Snorfs for all the information provided so far. I will now forward your complaint to my colleague Martina (martina.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Snorfs,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Wazamba Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

I'm still waiting. Let's see what these "exemplary people" will claim as an excuse?

Saying they're persecuting me isn't logical, but that's the truth.

They'll spend the time limit to respond if they do respond, if I know these guys!

Continuo esperando. Vamos ver o que essas "pessoas exemplares" vão alegar como desculpa?

Dizer que estão me perseguindo não vão é lógico mas essa é a verdade.

Eles vão gastar o tempo limite para responder caso respondam se bem conheço esses sujeitos!

They're prolonging the case to make you Guru's believe that I have something wrong with this story, beware of these people. They're doing everything premeditatedly, they're worthless.

They've known about my case for a long time and they're not going to pay me for simple persecution, that's all!

Don't believe them!

Eles estão prolongando o caso para fazer vocês do Guru acreditar que eu tenho algum erro nessa história, cuidado com essas pessoas. Eles estão fazendo tudo de modo premeditado, não valem nada.

Eles sabem do meu caso faz tempo e não vão me pagar por simples perseguição, apenas isso!

Nao acreditem neles!!!

Update on my case: no news, worst casino in the world. Bunch of cowards!

Atualização sobre o meu caso: nenhuma novidade, pior cassino do mundo. Bando de covardes!!!

As expected, they will only reply on the last day or not at all. This casino's note is an affront to the intelligence of others!!!

Como já era esperado eles só vão responder no último dia ou sequer vão responder. A nota desse cassino aqui é uma afronta a inteligência alheia!!!

There are bad casinos and there is Rabidi, Novaforge or whatever the hell that is!!!

As I warned beforehand, they don't want to pay me for harassment, simple as that, that's the way this company operates, stay away!!!!

Existem cassinos ruins e existe a Rabidi, Novaforge ou sei lá que diabos seria isso!!!

Como eu avisei de antemão eles não querem me pagar por perseguição, simples assim, esse é o modo de operação dessa empresa, fiquem longe!!!!

Dear Snorfs, I do understand that you feel frustrated.

However, as our standard complaint handling procedure is granting any party a certain time frame for a response, we need to allow this time to the casino. In a lot of cases an immediate response is not possible due to gathering the required information; that's why we have implemented the timeframes for a response. I have my fingers crossed the casino team will soon respond..

They won't answer, if you don't play hardball they'll neglect you. We'll see who's right 😡😡😡😡

Eles não vão responder, se vocês não jogarem duro eles vão negligenciar. Fica o aviso e veremos quem estará certo 😡😡😡😡

7 hours to go and my initial prognosis is coming true, they're chasing me!!!

Let's see how far you Casino Guru's will go to question the conduct of these scoundrels and lower their rating?

Faltam 7 horas e o meu prognóstico inicial está se cumprindo, eles estão me perseguindo!!!

Vamos ver até onde vocês do Casino Guru vão questionar as condutas desses safados e diminuir a nota deles?

These sons of bitches have crossed all limits!!!

Esses filhos da puta ultrapassaram todos os limites!!!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

A company without priority service is just a bunch of robotic workers who are often useless.

Disappointed but not surprised because I already knew that Rabidi is a crook. I don't know why I went back to playing with these bastards.

I'm still waiting for a light at the end of the tunnel!

Uma empresa sem prioridade de atendimento é apenas um bando de trabalhadores robotizados inúteis em muitas das ocasiões.

Decepcionado mas não surpreso pois já sabia que essa Rabidi é bandida. Não sei porque fui voltar a jogar nesses safados.

Aguardo uma luz no final do túnel ainda!

Dear all,

Thank you for reaching out!

Please be informed that we are checking the matter and will provide updates as soon as possible.

We appreciate your patience!

Best regards,

Wazamba team

Dear Snorfs,

We sincerely apologize for the delay in processing your withdrawal request. We understand that your funds are of utmost importance, and we deeply regret the inconvenience this has caused you.

I see that your payment has now been processed. Could you please let me know if you have received it?

We truly appreciate your cooperation and patience.

Best regards,

Wazamba team

Thank you Wazamba Team for the update!

Dear Snorfs, at this point it should only be a matter of time before the payment reaches you.

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payment.

After 30 days the withdrawal was received. How reliable is it to continue using this casino?

This is an important question!

Após 30 dias o saque foi recebido. Qual a confiança para continuar usando esse cassino?

Esta é uma questão importante!

Dear Snorfs, I understand that this didn´t give you very good user experience with the casino, however, I am truly glad to hear that you received the money.

I'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Martina Bennett

Casino.Guru