Wazamba Casino - O jogador ainda não recebeu os seus prémios.

Hello, I have been waiting since July 12th and July 13th, 2025 for a payout of €500 each, a total of €1000.

Chat support always just says it's been forwarded to the finance department. Please help with the payout.

Hallo ich warte seit dem 12.07 und 13.7.25 auf jeweils eine Auszahlung von 500€ insgesamt 1000€.

der Chat Support schreibt immer nur das es an die Finanzabteilung weitergeleitet wurde. Bitte Hilfe bei der Auszahlung.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello, quick update.

I've been waiting for the money for almost two weeks now, and I keep getting fobbed off in the support chat, constantly receiving the same messages. I'm fully verified with Wazamba, so this can't be happening anymore.

Hallo kurzes Update.

mich warte jetzt schon fast 2 Wochen auf das Geld, werde im Support Chat immer vertröstet ständig die selben Nachrichten. Bin bei wazamba vollständig verifiziert, also kann das doch langsam nicht mehr sein..

Hello, it's been 2 weeks now and still nothing has happened.

I'm always fobbed off in the support chat with the same messages. I'm fully verified with Wazamba, so this can't be happening anymore.

Hallo es ist jetzt 2 Wochen her und immer noch nichts passiert.

werde im Support Chat immer vertröstet ständig die selben Nachrichten. Bin bei wazamba vollständig verifiziert, also kann das doch langsam nicht mehr sein..

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, no, I still haven't received my money. I'm constantly being put off in chat support, and my two withdrawals of €500 each have still not been processed and paid out.

I am fully verified.

Hallo, nein ich habe mein Geld immer noch nicht erhalten. Ständig werde ich im Chat Support vertröstet und meine 2 Auszahlungen von jeweils 500€ wurden immer noch nicht bearbeitet und ausgezahlt.

bin voll verifiziert.

Hello??

Hallo??

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm if you have contacted the casino to ensure that no further verification steps are required on your part?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Hello ,

Yes, I've already made withdrawals there. I've also contacted support several times. Nothing happened. (See screenshots) And no, I played without a bonus.

Best regards

Hallo ,

ja ich habe dort schon Auszahlungen getätigt. Und auch mehrere Male mich mit dem Support in Verbindung gesetzt. Nichts passiert. ( siehe Screenshots ) und nein ich habe ohne Bonus gespielt.

Liebe Grüße

Hello?

Hallo?

Is anyone else here?

Ist noch jemand hier?

Hello, I've been waiting for over 3 weeks now...

Hallo ich warte jetzt schon über 3 Wochen...

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Okay, thank you very much!

Okay vielen Dank!

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Wazamba Casino representative to join this conversation.

Dear Wazamba Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Dear player,

We hope you are well.

Thank you for addressing the issue. Please rest assured that we have forwarded it to our payments team in order to be checked with the outmost urgency and we will have updates for you as soon as possible.

We deeply sorry for this delay that occurred. Thank you so much for your patience and understanding!

Best regards,

Wazamba casino team 

Hello, thanks. I hope this gets resolved quickly and I finally get my money.

There are now three payouts I am waiting for.

Hallo danke, ich hoffe das es sich schnell klärt und ich dann mein Geld endlich habe..

Es sind mittlerweile 3 Auszahlungen auf die ich warte.

Hello, the payouts have finally been processed. Now all that's missing is a €500 payout, and that's it.

thank you! ☺️

Hallo es wurden jetzt Auszahlungen bearbeitet endlich. Jetzt fehlt aktuell nur noch eine Auszahlung von 500€ dann wäre es erledigt.

danke! ☺️

Dear player,

We kindly inform you that your withdrawals have been completed successfully.

We would like to ask you to wait three business days in order for your last withdrawal to be completed too.

Thank you so much for your patience and your cooperation!

Best regards,

Wazamba team

Dear player,

Could you please confirm, if you have received the last payout by now?

Hello no, a payout of €500 is still pending.

best regards

Hallo nein, eine Auszahlung von 500€ steht noch aus.

beste Grüße

Hi, quick update: My withdrawal of the last €500 was canceled. Now I've made the withdrawal again and I got a "verification error." Now the money was still listed for withdrawal, but???

where is the problem exactly?

Hallo kurzes Update meine Auszahlung von den letzten 500€ wurde storniert, jetzt hab ich wieder die Auszahlung getätigt und es kam ein „Verifzierungsfehler". Jetzt wurde das Geld trotzdem zur Auszahlung aber angegeben???

wo ist da grade das Problem?

Notification upon withdrawal

( A verification error occurred )

Meldung bei der Abhebung

( Es ist ein Verifizierungsfehler aufgetreten )

Dear Wazamba Casino,

Could you please provide clarification regarding the player's verification error?

Dear player,

We kindly inform you that after checking your account, you have cancelled the last withdrawal request of yours and you have played with the whole amount afterwards so there is no balance to be withdrawn from your account now.

Best regards,

Wazamba team

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear aomusic96,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Mirka