Wazbee Casino - O pedido de bônus do jogador foi negado.

When my friend told me about this page, he informed me about the campaign that was running during this specific period, where if I completed my registration and deposited €20, my friend and I would receive €15. So, after completing my registration and depositing €20, we informed the wazbee support to receive our bonus and they told us at first that we did not meet the requirements as they claimed that I registered through another campaign, which is not the case. After the whole discussion and I assured them that I did not register through another promotion, the casino support told me another lie so that my friend and I would not receive the bonus, that I have a double account, which is not the case and they cannot prove it since it is the first time I have registered on such a casino page. I suspected that this particular casino page was a scam, but since my friend recommended it to me, I decided to try it, unfortunately for me and my €20, which I could have played with another company that wouldn't have stuck the games during the spins... shame and a shame.

όταν ο φίλος μου είπε για αυτή τη σελίδα με ενημέρωσε για την καμπάνια την οποία τρέχει την συγκεκριμένη περίοδο όπου εάν ολοκλήρωνα την εγγραφη μου και καταθέτα τα 20 € θα έπαιρνα 15€ εγώ και ο φίλος μου. ολοκληρώνοντας λοιπόν την εγγραφή μου και την κατάθεση των 20 € ενημερώσαμε την υποστήριξη της wazbee για να λάβουμε το μπουνους μασ και μας είπανε στην αρχή ότι δεν πληρούμε τις προϋποθέσεις καθώς ισχυρίζονταν ότι έκανα την εγγραφη μου μέσω κάποιας άλλης καμπάνιας ενώ δεν ισχύει. Αφού έγινε όλη συζήτηση και τους διαβεβαίωσα ότι δεν έκανα την εγγραφή μέσω κάποιου άλλου προμο.Η υποστήριξη του καζίνο μου είπαν και άλλο ψέμα για να μην λάβω εγώ και ο φίλος μου το μπονουσ ,ότι έχω διπλό λογαριασμό ενώ δεν ισχύει κάτι τέτοιο ούτε μπορούν να αποδείξουν μιας και είναι η πρώτη φορά που εγγράφομαι σε μια τέτοια σελίδα καζίνο. Υποψιάστηκα ότι είναι απάτη η συγκεκριμένη σελίδα καζίνο αλλά επειδή μου την πρότεινε ο φίλος μου είπα να την δοκιμάσω δυστυχώς για εμένα και τα 20€ μου τα οποία θα μπορούσα να παίξω και σε άλλη εταιρεία που δεν θα κολλούσαν τα παιχνίδια κατά την περιστροφή… ντροπή και κρίμα.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wazbee Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Was your account blocked as a result of the accusations of multiple accounts?
• Could you please explain what happened with the 20€ you deposited in the casino?
• Could you please share with me your communication with the casino regarding the accusations made against you and the discussion regarding the 'invite a friend' promotion? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your reply.

Kindly let me know about other circumstances regarding your deposit and account I asked about as well:

• Was your account blocked as a result of the accusations of multiple accounts?
• Could you please explain what happened with the 20€ you deposited in the casino?

Looking forward to your reply.

Dear Dimimana,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru