WikiLuck Casino - A retirada do jogador foi adiada devido a problemas técnicos.

Dear Casino Guru Complaint Team,

I hereby file a complaint against Wikiluck Casino.

**Facts:**

- I have requested a withdrawal of **[2400] €**.

- Verification (ID, address, payment method) has been fully acknowledged and confirmed as completed.

- A window was then displayed ("Your payment methods have been verified") – but it cannot be closed.

- Without closing the window, I am unable to proceed further or complete the withdrawal.

- Changing browsers and clearing cache/cookies didn't solve the problem. The support team has only responded with "we're working on it" for **[7 days]**.

**Financial support:**

- Re-approval of my withdrawal

- or alternative payment option

- or technical solution to the window problem

**Enclosures:** Screenshots, chat histories, verification confirmations

Thank you in advance for your support.

Best regards

[Name / Player name]

Sehr geehrtes Casino Guru Complaint Team,

hiermit reiche ich eine Beschwerde gegen Wikiluck Casino ein.

**Sachverhalt:**

- Ich habe eine Auszahlung in Höhe von **[2400] €** beantragt.

- Die Verifizierung (ID, Adresse, Zahlungsmethode) wurde vollständig anerkannt und als abgeschlossen bestätigt.

- Anschließend wurde ein Fenster angezeigt („Ihre Zahlungsmethoden wurden verifiziert") – jedoch lässt sich dieses nicht schließen.

- Ohne Schließen des Fensters bin ich nicht in der Lage, weitere Schritte durchzuführen oder die Auszahlung abzuschließen.

- Browserwechsel, Cache-/Cookie-Löschung brachten keine Lösung. Das Support-Team antwortet seit **[7 Tagen]** nur mit „wir arbeiten daran".

**Forderung:**

- Erneute Freigabe meiner Auszahlung

- oder alternative Möglichkeit zur Auszahlung

- oder technische Lösung des Fensterproblems

**Beilagen:** Screenshots, Chatverläufe, Verifizierungsbestätigungen

Vielen Dank im Voraus für Ihre Unterstützung.

Mit freundlichen Grüßen  

[Name / Spielername]

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the withdrawal from Wikiluck Casino. To better understand your situation and assist you, could you please provide more details by answering the following questions:

• What payment method did you use for your withdrawal request?
• Would it be possible to process your withdrawal request manually by the casino's relevant department?
• What specific browser and device are you using when attempting to close the window?
• Have you set a limit or any restrictions on your account that might be affecting the withdrawal process?
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello. I received a message from Wikiluck today, and they've fixed the window issue. I'm waiting to see if the payout will actually go through this time.

Kind regards.

Hallo. ich habe bei Wikiluck heute eine Nachricht bekommen und die haben das Fenster problem behoben ich warte darauf ob die auszahlung diesmal wirklich ausgezahlt wird.

Mfg.

Thank you for letting me know. Have you submitted your withdrawal request, please? If so, what is the current status of your payment?

Yes, unfortunately it has been in progress since July 25th with no progress.

Ja ist leider seit dem 25.07 immer noch in bearbeitung ohne Fortschritt.

Thank you for your reply. Please note that, based on our experience, payment processing at online casinos can take some time. While some payments are completed within a few days, others may take longer due to various internal checks, verification procedures, or technical reasons.

That’s why we usually recommend allowing up to 14 days from the date the withdrawal was requested for the payment to be fully processed. If the payment is not received within this timeframe, we would consider it reasonable to raise further concerns with the casino.

I hope this clarifies the situation. Please feel free to let me know once the 14-day period has passed or if you receive any updates from the casino.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear hueseyinaslaner43,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika