Wild Robin Casino - A retirada do jogador foi adiada.

Scammers refusing to pay my winnings for more than 3 weeks. Same excuses when I ask the worthless support. Asked me to verify my account 1.5 week ago and the verification is still pending. Worst casino I ever played with. Looks like they scam people

Dear IoannisAdamo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello, I never did a withdraw from them before, the kyc verification is still pending for over 8 days, my winnings where without an active bonus. There’s basically 0 communication from them. I got an email 7 days after they asked me to verify my account, it’s in Greek and he asks me what’s my account email ( I clearly state that in the email subject as they requested lol). Nothing after that. Sent the withdrawa screenshots on your email too. Thanks

Dear IoannisAdamo, did you reply to the email from the casino asking you to confirm your account email address?

Is your KYC verification still pending at this moment, or has anything changed?

Have you contacted the casino again to make sure they don’t need any additional documents or information from you to complete the verification process?

I have confirmed the email. They ask me for proof of ownership of 4 cards, I send it to them (it is my wife's revolut) and they refuse it. 100% scam site

το έχω επιβεβαιώσει το έμαιλ. Μου ζητάνε αποδεικτικό ιδιοκτησίας από 4 κάρτες, τους το στέλνω (είναι η revolut της γυναίκας μου) και το αρνούνται. 100% scam site

Today I can't even log into my account. I saw in the email that my analyses were canceled and I went to log in and I see "your account is under review"

Σήμερα δεν μπορώ να μπω και στον λογαριασμό μου. Είδε στο εμαιλ ότι ακυρώθηκαν οι αναλύσεις μου και πήγα να μπω και βλέπω "your account is under review"

Dear IoannisAdamo, did you use your wife's payment method to deposit, and are you now trying to use the same method for the withdrawal?

Hello, I had requested a withdrawal with bitcoin. Now I can't even log into my account. I am in contact with the wildrobin email, I will let you know how it goes.

Γεια σας, ειχα ζητησει αναληψη με bitcoin. Tωρα δεν μπορω να μπω καν στο account mou. Ειμαι σε επικοινωνια με το ε-μαιλ τις wildrobin θα σας ενημερωσω πως θα παει

Dear IoannisAdamo, did you use your wife's payment method to deposit?

I have used both my wife's and my own accounts.

Έχω χρησιμοποιήσει και της συζύγου και δικούς μου λογαριασμούς

Dear IoannisAdamo, I have checked the terms and conditions, and this is what I found:

4.1 By opening an account on our Website and by using our Website you warrant that:

the credit/debit card or any other payment method that you use to top up your account balance belongs to you, is not stolen, and has not been lost by another person. Company reserves the right to close your account and void any winnings in case of a reasonable suspicion that you have violated this warranty.

Furthermore, please check our Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players:

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.