Wild Vegas Casino - A retirada do jogador foi adiada.

Hello,

First and foremost, I play online casino games solely for entertainment. I have a stable family life. I enjoy playing for fun and usually avoid making withdrawals to my account due to my tax consultant and so on.

Anyway, I am already verified at Wildvegas, and while playing 'GemFruits,' I randomly hit the jackpot of $2000. From there, I was able to play at $10 and eventually reached $5000 in real money. I thought to myself, if I don't at least cash out the jackpot and have a great time with my family, then I must really be a foolish man. For several weeks now, I've been receiving notifications that my withdrawal has been canceled. Thus, I tried requesting a withdrawal again through all possible means, but I haven't received any response. All conditions have been verified through the AI, and they were met. I appreciate your support.

Hallo,

als aller erstes Spiele ich Online Casino nur zur Unterhaltung. Ich führe ein stabiles Familien Leben. Zur Unterhaltung spiele ich gerne und vermeide eigentlich Auszahlung auf meinem Konto wegen Steuerberater usw.

Aufjednfall bin ich bei Wildvegas bereits verifiziert und habe daraufhin bei dem Spiel 'GemFruits' zufällig den Jackpot gewonnen 2000$. Darauf hin hab ich auf 10$ spielen können und so war ich irgendwann bei 5000$ echtem geld. Ich dachte mir wenn ich nicht wenigstens den Jackpot auszahlen lasse und mit der Familie schöne Tage mache dann müsste ich wirklich ein dummer Mann sein. Ich bekomme seit mehreren Wochen die Mitteilung das Auszahlung gecancelt wurde. Somit habe ich erneut auf allen Möglichkeiten eine Auszahlung versucht und keine Rückmeldung erhalten. Alle Bedingungen wurden mit der KI kontrolliert und wurden eingehalten. Ich danke für Ihre Unterstützung.

Dear Priyt45,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please specify since when is your casino account verified?
• Since when have you been attempting to withdraw your winnings?
• When was the last time you were in contact with casino support and what did you discuss?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

After my complaint went online here, the entire $5000 winnings were simply confiscated by management. Take a look at my screenshot.

Nachdem meine Beschwerde hier bei Ihnen Online gegangen ist, wurde der ganze Gewinn von 5000$ einfach vom Management eingezogen. Schauen Sie sich hierzu mein Screenshot an.

Thanks for the update.

• Were you informed by the casino about why your payout was confiscated?
• Did the casino cite any broken rules?
• You indicated you achieved winnings with the help of the bonus. Were your bonus winnings from the bonus converted to real money before you won the jackpot? How much bonus money was converted to real money to your knowledge?

I would like to thank you very much for your help and would like to close this case. Since the money has now suddenly disappeared, I don't want to waste any more time. Nevertheless, it was a short, exciting experience. Goodbye

Ich danke Ihnen herzlich für Ihre Hilfe und würde diesen Fall beenden. Da das Geld jetzt auch plötzlich weg ist von selbst, möchte ich nicht noch mehr Zeit verschwenden. Trotzdem war es kurz ein aufregendes Erlebnis. Auf Wiedersehen

We’ve closed this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion.

Dear Priyt45,

Please do not hesitate to contact us in the future if you run into issues with this or any other online casino. We are here to help.