Winbay Casino - O pedido de encerramento da conta do jogador está sendo ignorado.

I am trying to close my winbay casino account.

I have sent three emails and spoken to their representative via chat but they continue to keep my account open.

Προσπαθώ να κλεισω το λογαριασμό μου στο casino winbay

εχω στειλει τρεις φορες mail και εχω μιλήσει και με εκπρόσωπο τους μέσω chat αλλά συνεχίζουν και κρατάνε το λογαριασμό μου ανοιχτο

Dear kgiovanis33, 

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion: 

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.  

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with a gambling problem). 

Could you please specify the reason for closing your account? Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is veronika.f@casino.guru. 

Thank you very much in advance. 

Best regards, 

Veronika

I have sent you what you asked me for in your email. The problem is addiction. What else could it be?

Σας εχω στειλει οτι μου ζητησατε στο email σας το προβλημα ειναι ο εθισμος τι αλλο θα μπορουσε να ειναι

The issue was closed after my last communication with the casino and I was able to close my account.

Το θέμα έκλεισε μετα απο τη τελευταία μου επικοινωνία με το casino κατάφερα και έκλεισα το λογαριασμό μου

Thank you for your emails. I'm glad to hear that the casino closed your account.

Could you please specify if you made any deposits after you requested your account to be closed due to gambling addiction?

Please let me know if there is anything else we can assist you with, or if this complaint may be closed.

Yes, I made another deposit while it was still open, but I'm not asking for anything back.

you can close the complaint thank you

Ναι εκανα άλλη μια κατάθεση εφόσον ήταν ακόμα ανοιχτος αλλά δε ζητάω κατι πισω

μπορείτε να κλείσετε τη καταγγελία ευχαριστώ

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.