Winnita Casino - A conta do jogador foi encerrada após repetidos problemas de retirada.

Hi, this site is a scam, you win and they don't give you the money, when you withdraw they remain available and you lose them, I have lost many times like this when I won.

Then every time you deposit they are different cards and they also hacked the card, now they banned me after becoming a VIP user and I had privileges, I ask for my money back and for moral and psychological damages x 5000 euros. I will continue with the complaints

Salve, questo sito è una truffa , fai le vincite e non ti danno i soldi, quando fai prelievo rimangono disponibili e li riperdi, ho perso tante volte così quando ho vinto.

Poi ogni volta che depositi sono carte differenti e hanno pure hackerato la carta, adesso mi hanno bannato dopo essere diventato utente vip e avevo privilegi, chiedo la restituzione dei miei soldi e per danni morali e psicologici x 5000 euro. Andrò avanti con le denunce

Dear castrese,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Winnita Casino.

Please note we don't assist players with requests for compensation.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Did the casino confiscate any balance before closing your player's account?
• Does the casino withhold any balance on your player's account?

Please let me know if there is any additional information or evidence that would support your complaint.

Best regards,

Tomas

Hello everyone,

When checking your account, I see that it was blocked due to a violation of the site rules, namely, having more than one account. You made deposits on both accounts and also used the same email for both accounts. This violates T&C 5.5.

Best regards,

Winnita Casino

It's not true, I will file a financial complaint

Non e vero, farò denuncia finanza

Greetings everyone,

Unfortunately, my answer was written after a thorough check of your account by the anti-fraud department, so there cannot be a lie or mistake. If you had not violated the terms of the project, such a problem would not have happened. I am very sorry that you encountered such a situation, but in this case, unlocking is impossible.

Best regards,

Winnita Casino

But I don't want an unblock and then with 2 identical emails you can't create another account so it's false. I ask for my folds

Ma io non boglio uno sblocco e poi con 2 mail uguali non si può creare altro account quindi é falso. Io chiedo i miei foldi

Dear Winnita Casino,

• Could you please explain how it was possible for the player to create 2 accounts using the same email address?
• Could you please explain in more detail what activity was there on the 2 accounts? Registration date, last login, bonus use activity, deposit activity?
• Did the player gain an advantage from creating the 2 accounts?

Please share a more detailed explanation here and send proof to my email at tomas@casino.guru

Thanks in advance for your reply and cooperation.

Thanks for your reply.

Dear castrese,

Please understand creating 2 or more accounts and using them deliberately is a clear breach of casino rules. Such actions will cause you issues in any online casino.

Why have you registered and used 2 accounts simultaneously?

Please let me know.

First point, another account is my wife's, never used, registered with her phone number.

Point two never paid 500 euros above.

I am asking for the return of the winnings of about 3000 euros that they made disappear through their games. Criminal complaint with photos and screenshots follows

Punto primo, altro account é di mia moglie mai usato registrato col suo numero di telefono.

Punto due mai versati 500 euro sopra.

Io chiedo la restituzione delle vincita circa 3000 euro che tramite i lotlro giochetti hanno fatto sparire.seguura denuncia penale con foto e screenshot

There is no evidence that this account belongs to your wife, because the same email address is used. The data about 500 euros - I did not take it out of thin air, I completely copied the information about your two accounts

Dear castrese,

Please understand that registering and using 2 accounts in an online casino is prohibited in most online casinos. If your wife also wishes to play in an online casino, you both should use your own personal information and payment methods. If you share resources, any online casinos will consider your accounts as duplicates and will cause you issues. A safer option would be playing each in different casinos.

Based on the provided information we won't be able to argue the accounts belonged to 2 people and consequently won't be able to take any action.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.