Winnita Casino - A desistência do jogador está atrasada.

Good morning, I'm writing about withdrawal issues with Winnita (the website). I won €500, and within a couple of days, they credited it to my account without any problems. I subsequently won €13,000, so much so that the withdrawal request was processed with 29 transactions using different IDs. They asked me to verify my account, which was successful with all the required documents uploaded. I requested the credit on July 3rd, and they told me I had to wait, but no more than 21 days after the documents were confirmed (the account confirmation date was July 5th). After 21 days, I requested it again, and they informed me of general delays in an email this morning. At lunchtime, they sent me another email from support, saying they were performing standard checks on my account without providing any timeframe. The funds are available to be played on the Winnita website. The status of the 29 transactions is still "processing," and I have the option to cancel them. Thank you very much.

Buongiorno scrivo per problemi di prelievo con winnita (sito). Ho vinto 500 euro e in un paio di giorni senza problemi me li hanno accreditati. Successivamente ne ho vinti 13000 regolarmente tant’è che la richiesta di prelievo è stata messa in opera tra l’altro con 29 operazioni con Id diversi. Mi hanno chiesto la verifica dell’account ed è andata a buon fine con tutti i documenti caricati richiesti. Ho sollecitato l’accredito dal 3 luglio mi hanno risposto che dovevo aspettare ma non più di 21 giorni dalla conferma dei documenti (la data della conferma dell’account era il 5 luglio). I 21 giorni sono passati ho sollecitato di nuovo e mi hanno comunicato ritardi generici con una email in mattinata, a pranzo un’altra email del supporto che stanno facendo verifiche standard al mio account senza darmi tempistiche. I soldi sono disponibili per essere giocati sul sito Winnita. Lo stato delle 29 transazioni risulta ancora in elaborazione con la possibilità di annullarle da parte mia. Grazie mille

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Winnita Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus? Which one?
• Which documents were you asked to provide during the verification process?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas