Winnita Casino - A desistência do jogador foi adiada.

Dear Winnita Casino Managers,

I'm Alamara ****, a loyal and rules-abiding player, and I'm writing to express my deep dissatisfaction and frustration with the situation I'm experiencing with my Winnita Casino account.

On October 21, 2025, I requested a withdrawal of €1,300, but despite the passage of time, I still haven't received the payment. I've already passed account verification and provided all the required documents, including the bank statements for the debit cards used to deposit on your site.

However, despite this, I was asked to provide additional documents for verification, which I promptly did. It's been over 20 days, and I still haven't received a response or update on the status of my withdrawal.

I'm a player who has always respected the rules and played responsibly, but I can no longer tolerate this treatment. I'm tired of waiting and not receiving answers to my requests.

Therefore, I ask you to:

- Provide immediate payment for my withdrawal

- Clarify the reasons for the delay and the request for additional documents

- Ensure that my account is treated with due care and respect

If there is no response or resolution to the issue, I will be forced to contact the relevant authorities and post my negative experience with Winnita Casino on social media and online gaming forums.

I hope to receive a positive response and a resolution to the problem as soon as possible.

Cordially,

Alamara *****

Gentili Responsabili di Winnita Casino,

Sono Alamara ****, un giocatore fedele e rispettoso delle regole, e scrivo per esprimere la mia profonda insoddisfazione e frustrazione per la situazione che sto vivendo con il mio account su Winnita Casino.

Il 21 ottobre 2025, ho richiesto un prelievo di 1300 euro, ma nonostante il passare del tempo, non ho ancora ricevuto il pagamento. Ho già superato la verifica dell'account e ho fornito tutti i documenti richiesti, inclusi gli estrati conto delle carte di debito utilizzate per i depositi sul vostro sito.

Tuttavia, nonostante ciò, mi è stato richiesto di fornire ulteriori documenti per la verifica, cosa che ho fatto prontamente. Sono passati più di 20 giorni e non ho ancora ricevuto alcuna risposta o aggiornamento sulla situazione del mio prelievo.

Sono un giocatore che ha sempre rispettato le regole e ha giocato in modo responsabile, ma non posso più tollerare questo trattamento. Sono stanco di aspettare e di non ricevere risposte alle mie richieste.

Pertanto, vi chiedo di:

- Fornire immediatamente il pagamento del mio prelievo

- Chiarire le ragioni del ritardo e della richiesta di ulteriori documenti

- Assicurarsi che il mio account sia trattato con la dovuta attenzione e rispetto

In caso di mancata risposta o risoluzione del problema, sarò costretto a rivolgermi alle autorità competenti e a pubblicare la mia esperienza negativa con Winnita Casino sui social media e sui forum di gioco online.

Spero di ricevere una risposta positiva e una risoluzione del problema al più presto.

Cordialmente,

Alamara *****

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Winnita Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Since when is your account designated as 'verified'? Would you be able to share a screenshot or confirmation of your account status?
• Which documents were you asked to submit after your account was already verified?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks to both parties for your replies.

Dear casino representative,

The player informed me via email that they are no longer allowed to submit any more documents via the verification section. If possible, could you please provide guidance on how to submit the necessary documents or make space in the KYC submission section of your website?

Looking forward to your reply.

Dear player,

If there are any particular obstacles preventing you from providing the necessary documentation, please let me know the details.

Looking forward to your replies.

Good morning Tomas, I sent all the documents they asked for 4 days ago but up to now I have not received any information about my withdrawal or account verification

Buongiorno Tomas, ho inviato tutti i documenti che mi hanno chiesto 4 giorni fa ma fino ad ora non ho ricevuto nessuna informazione sul mio prelievo o sulla verifica del conto

Tomas, I've already uploaded a PDF with all the bank statements they asked for, but I haven't received a response yet.

Tomas ho già caricato un pdf con tutti gli estratti conti che mi hanno chiesto, ancora non ho avuto risposta.

Good evening Tomas, I haven't had any more answers, what do I do?

Buonasera Tomas, ho più avuto risposte, che faccio?

Thanks to both parties for your replies.

Dear casino representative.

Were the documents from the player satisfactory in order to pass the verification process?

Please let us know about any obstacles preventing the payout.

Looking forward to your reply.

Good afternoon,

Please upload these specific documents to the system, as the previous statements you provided were from a different month and did not display the card details. The documents you’ve now shared clearly show the transactions made from the card in question.

Once these files are uploaded, the verification should be successfully completed.

Which files? I don't understand what else I need to upload.

Quali file? Non capisco cosa altro devo carricare

Thanks for your patience.

Dear digra,

Could you please specify when you made the deposit in the casino?

Was the deposit you made to the casino recorded among the transaction list found on the bank statement document you provided to the casino for verification?

Please let me know.

I don't remember everything but on 10/17/2025 I deposited €10

Non mi ricordo tutto però il 17/10/2025 ho depositato 10€

Dear digra,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Romi (romana.r@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Okay, I'll wait for you at this point.

Va bene, q sto punto vi aspetto

Hello,

My name is Romi, and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Winnita Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

Good evening, I'm tired because I sent all the documents the bank emailed me. Today I went to the bank and they told me that the transaction list (account statement) they sent me was valid and that my name and account number are there. They advised me to file a complaint, but I just want to continue playing in peace, but so far the casino hasn't verified my profile.

What should I do??

It's been 3 months Madonna

Buonasera, io mi sono stancato perché ho mandato tutti i documenti che la banca mi ha mandato tramite e-mail, oggi sono stato in banca e mi hanno detto che la lista del movimento (estratto conto ) che mi hanno girato era valido e che lì ci sta il mio nome con il numero del conto. E mi hanno consigliato di sporgere denuncia ma io voglio solo continuare a giocare in santa pace ma fino ad ora il casinò non ha verificato il profilo.

Che devo fare??

Sono passati 3 mesi Madonna

I've been waiting for 3 months

Sono 3 mesi che aspetto

Every time they tell me that the verification is in progress but then they tell me that the bank statement is not correct.

Tutte le volte mi dicono che la verifica è in corso ma poi mi dicono che l'estrato conto non va bene

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

My card is a prepaid card and the bank doesn't send me the statement, they only show me the list of transactions

La mia carta è una carta prepagata e la banca non mi manda l'estrato conto, mi fanno vedere solo la lista dei movimenti

Good afternoon,

I am very sorry that this process is taking so much time. I am forwarding the information regarding this case to the verification department, and I will do my best to resolve this issue as soon as possible so that you can continue to play at our casino calmly and without stress, as well as carry out deposit and withdrawal transactions.

Happy news Digra!

Your account was successfully verified!

So, you withdrawal request will be resolved as soon as possible

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear digra,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Romi