Winnita Casino - Os ganhos dos jogadores estão atrasados.

Hello, I played on this site winning the sum of 13000 euros, I withdrew this sum which was paid in installments, I started all the documents they requested which were verified and accepted, the withdrawal was made on 11/01/25 they told me 21 days I will receive the sum, I received a part of the withdrawal, but today more than 21 days have passed and 5200 euros of my withdrawal are still missing. And I would like to withdraw the other amount that I have left in the account but they tell me that if I withdraw more the days increase. I ask the operators every day and via email and they tell me that they are unblocking the payments without receiving anything

Salve, ho giocato su questo sito vincendo la somma di 13000 euro, ho prelevato questa somma che è stata rateizzata, ho iniziato tutti i documenti da loro richiesti che sono stati verificati ed accettati, il prelievo è stato fatto il 11/01/25 mi hanno detto 21 giorni riceverò la somma, ho ricevuto una parte del prelievo, ma ad oggi passati più di 21 giorni mancano ancora 5200 euro del mio prelievo. E vorrei prelevare l’altra cifra che mi rimane sul conto però mi dicono che se ne prelevo altri i giorni aumentano. Chiedo tutti i giorni agli operatori e tramite e-mail e mi dicono che stanno sbloccando i pagamenti senza ricevere niente

Hello Denysa1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Winnita Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account was verified a success on 01/15/25. I immediately started playing with the bonus balance given for my deposit having reached the wagering requirements which had then transformed into real balance. Then after a few days I played again and I had won others always with real balance. To date they tell me that my account is being analyzed by the department to see the security of my account and for not having used any schemes ... I am trying to write every day, today this was the answer the other days they told me that they reported because there was a block and that soon I will receive my withdrawals.

Il mio account è stato verificato un successo in data 15/01/25. Subito avevo iniziato a giocare con il saldo bonus dato per un mio deposito avendo raggiunto i requisiti di puntata che si era poi trasformato in saldo reale. Poi dopo qualche giorno ho giocato ancora e ne avevo vinti altri sempre con saldo reale. Ad oggi mi dicono che il mio account è in fase di analisi dal dipartimento per vedere la sicurezza del mio account e per non aver usato degli schemi… sto provando a scrivere tutti giorni, oggi questa è stata la risposta gli altri giorni mi dicevano che hanno segnalato perché c’è stato un blocco e che tra poco riceverò i miei prelievi.

I have more money to withdraw from my account but they told me not to make any more withdrawals and wait for the others to be paid to me and that's what I'm doing, so I can withdraw the others too.

Ho altri soldi da prelevare dal mio conto però mi hanno detto di non fare altri prelievi e aspettare che mi vengano pagati gli altri ed è quello che sto facendo, così da poter prelevare anche gli altri.

Hello Denysa1,

Would it be possible to forward a screenshot of your withdrawal history along with the communication between you and the casino to nikolas.b@casino.guru for further review?

Awaiting your response.

Regards,

Nick

Hello everyone,

I am very sorry that you encountered such a problem. However, I see that you are actively withdrawing funds. At the moment, active requests are only for the amount of 4,000 euros, the remaining amounts have been withdrawn successfully.

In fact, as I said previously, some withdrawals have been made, but you told me 21 days from the date of withdrawal, then 21 days from the date of verification, then another 14 because there was a block for a further verification, practically a month and a half have passed and I still have not received the entire sum.

Infatti come ho detto in precedenza alcuni prelievi sono stati effettuati, però mi avevate detto 21 giorni dalla data del prelievo, poi 21 giorni dalla data della verifica, poi altri 14 perché c’è stato un blocco per un ulteriore verifica, praticamente sono passati un mese e mezzo e ancora non ho ricevuto l’intera somma.

Hello Denysa1,

Can you please forward a screenshot of your withdrawal tab from the casino where it is visible how many withdrawals have you received and how many are still pending?

Awaiting your response.

Regards,

Nick

Greetings everyone,

I'm sorry that withdrawals are taking so long, but I see withdrawals happening almost every day, so the process is moving forward. I will check with the relevant department why the withdrawal of funds is taking so long, but I am sure that all transactions will be completed successfully in the near future.

Best regards,

Winnita Casino

Dear Denysa1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi, it hasn't been resolved yet, they are telling me that they are doing further checks, then they told me that the verification was successful, yesterday they told me that the verification has not yet been finalized, I am proceeding to send you the screen of the payments not yet received from 11/01/2025

Ciao, ancora non è stato risolto, mi stanno dicendo che stanno facendo delle ulteriori verifiche, poi mi avevano detto che la verifica è andata a buon fine, ieri mi hanno detto che ancora non è stata finalizzata la verifica, procedo nell’mandarti lo screen dei pagamenti non ancora ricevuti dal 11/01/2025

Hello! I see that verification is successful and at the moment there are 3400 euros left to withdraw

In chat and also by email they tell me that the verification is still in progress, and that they don't know how long it will take to finalize the verification but that in the meantime I could receive some withdrawals, I received the last payment on February 26th

In chat e anche tramite mail mi dicono che la verifica è ancora in corso, e che non sanno quanto ci vuole per finalizzare la verifica ma che nel frattempo potrei ricevere dei prelievi, l’ultimo pagamento l’ho ricevuto il 26 febbraio

Hello everyone!

Okay, I need to check some information and ask financial department about this situation. But I promise you, that I will return with resolution🙂

Best regards,

Winnita Casino

Hello everyone!

Yesterday after receiving additional information from the financial department I see that payments are being made. 13.03.2025 - 600 euros, and today - 400 euros. Therefore, please wait for the full withdrawal, there are 2400 euros left at the moment.

Best regards,

Winnita Casino

Dear Denysa1,

Can you please let us know once the money arrives to your payment method?

Will be awaiting your response.

Regards,

Nick

Dear Denysa1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

At the moment I do not see any active withdrawal requests. The last amount was sent on 17.03.2025 - 300 euros

User don't have any money on balance now, I see that she played on March 17 and 18 and made small deposits, also played on March 21, 23 and 27. And lost all money

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.