WinVegasPlus Casino - As retiradas dos jogadores foram atrasadas.

Hello, good morning, on 01/31 I won €4,500 with Vegas Plus. Request €1,500 withdrawal that same day since they don't leave me more than a week. And on day 2 they approved me so far very well. Supposedly, 7 days after the withdrawal, they let you withdraw another 1,500 because they did not allow me until the 9th and to this day they still have not approved it and I have that withdrawal and another 1,500€ to withdraw. His withdrawal conditions are that you can only €1,500 every 7 days and that in a maximum of 24 working hours they approve the withdrawal, which is not the case, because Ami does not approve it. I would like a solution since I have been waiting for a long time.

Hola buenas el dia 31/01 gane 4500€ con vegas plus. Solicite ese mismo día 1500€ de retirada ya que no me dejan más a la semana. Y el día 2 me lo aprobaron hasta ahí muy bien. Supuesta mente a los 7 días de la retirada te dejan retira otros 1500 pues no me dejaron asta el día 9 y todavía a día de hoy no me la han aprobado y tengo esa retira y 1500€ mas por retirar. Las condiciones de retirada suyas son que solo puedes 1500€ cada 7 días y que en máximo 24h habiles te aprueban el retiro lo cual no es así por qué Ami no me lo aprueba. Me gustaría una solución ya que llevo mucho tiempo esperando.

Dear Aitor30,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that you have received the first payment of €1,500 already?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

They have already approved it now €1500 is missing I will have to wait thank you very much for your help

Ya lo han aprobado ahora faltan 1500€ Que tendré que esperar muchas gracias por vuestra ayuda

Thank you very much, Aitor30, for the update. Please keep me informed regarding any further developments.

Hello Aitor30,

Have there been any developments since our last conversation?

Dear Aitor30,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.