Xon Bet Casino - O levantamento dos prémios dos jogadores está atrasado.

From using this site, this company seems good at first, until you try to withdraw. You will never be able to get a withdrawal from this account. You can deposit super fast, but you can never withdraw.

They have a verification system, which is normal for many casinos, but they will never approve your documents, which is not normal. You can send them as many times as you want and keep going back to live support, but you will continue to get the same copy-and-paste answers.

The worst part is that they intentionally extend the verification time so you have to wait a minimum of 3 to 7 days to hear back if you need to resubmit documents. This is a practice I’ve seen before with scam sites. The reason they do this is so you lose money while waiting to get a withdrawal.

Don’t play on this site. I will keep you guys posted if this scam site ever decides to pay me out.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear zubzoo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

That’s not true at all. I work in the industry, so I know the tactics you guys are using. There is no high volume, this is just the same copy and paste message sent to everyone.

14 days is also crazy, what kind of site requires a month before you can get withdrawels?

Once again upaloded mutliple of every document and verifcation not sucessfull again. Scam site dont use

Dear zubzoo,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear zubzoo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

This matter still has not been resolved despite repeated attempts on my part. I have communicated with multiple representatives through live chat, and each interaction resulted in a different explanation. This lack of consistency strongly suggests that the responses being provided are scripted or copied and pasted rather than based on an actual review of my case.

To ensure clarity, I sent the same images uploaded to each representative. However, every agent reviewed the same materials and still provided a different response, which further demonstrates that my issue is not being properly evaluated.

I have repeatedly been instructed to "wait 48 hours," yet it has now been an additional four days beyond that timeframe with no update, resolution, or meaningful communication. This ongoing delay is unacceptable, especially given the number of times I have followed up and complied with all requested steps.

Additionally, I have submitted multiple formal complaints to the license holder regarding this issue and the lack of consistent support. I intend to continue submitting complaints until this matter is addressed in a clear, accurate, and timely manner. I am requesting a thorough review of my case by a qualified representative and a definitive resolution, rather than further generic responses or delays.

Once again, my documents have been denied for ID and selfie verification. At this point, after being on live chat around 50 times, I’ve been able to narrow down these for the ID with selfie:

Eye level

Corners visible

Full face shown

Good lighting

My most recent submission met all of these requirements perfectly, yet it was still denied.

Now I’m being told that "the department has requested that you provide a passport for proof of identity, along with a selfie holding that document." However, your website clearly states that either an ID or a passport is acceptable. This new requirement has only been mentioned now, after more than three weeks of delays, which is extremely concerning.

It feels like a new issue is raised every time simply to prevent withdrawals. I am currently back on live chat, and even your own support agents cannot explain why the documents were denied again. As a result, I’m being told to wait yet another week. That will make it nearly a full month waiting for a withdrawal.

The worst part is that I’m never told what exactly is wrong with my uploads, so I have no idea what to correct. I’ve tried every possible variation at this point.

I will continue to escalate this and submit formal complaints to the licence holder. I have worked in the gambling industry for a long time and have relevant contacts, and I fully intend to pursue this until it is properly addressed.

The situation just keeps getting worse. Apparently, they don’t accept driver’s licenses and only accept ID cards. But ID cards are only for people who don’t drive, and I drive, so I can’t get one. This is insane. They’ve made it so the documents you’re supposed to upload are basically impossible to get.

Dear Zubzoo,

I appreciate your detailed update and your continued cooperation.

To ensure I have a clear understanding of the current situation, could you kindly confirm the following details:

1. What is the exact date on which your withdrawal request for C$2,000 was submitted?
2. Is your withdrawal currently categorized as pending, approved, or blocked due to verification issues?
3. Has the casino provided written confirmation detailing which specific document(s) are required to complete the verification process, and have any of your submissions been partially approved?

Thank you for your assistance.

Kind regards,

Karla

1. Dec 28th 2025
2. blocked due to verification issues
3. Yes partially approved, the only one I cant get past is ID and ID with Selfie. Submitted twice with my drivers linecse then they said drivers license is not a form of ID. Then did passport and that was just rejected.

I have no idea what I can do now, they wont aceepth my Cad Passport or Drivers license what else can I submit for ID?

Dear zubzoo,

Thank you for the clarification.

Could you please let us know whether you have any screenshots showing the withdrawal request while it was still pending, before your account became blocked due to verification issues?

Alternatively, if available, please provide any proof related to the withdrawal or account status, such as:

• a screenshot of the pending or blocked withdrawal request,
• a notification or message indicating that the account or withdrawal was blocked due to verification, or any written confirmation from the casino regarding the withdrawal status.

These materials would help us better understand the situation and assess the next steps.

Thank you for your cooperation.

Karla

My accounts not blocked sorry for that confusion just the withdrawel is blocked! Its now been over a month and the docs were denied again. They say its now because of bad quality on my pics. The one befoe was drivers license not aloud anymore. Im taking the pics of an iphone 17 dont know hm better I can get without a professional camera

Hello zubzoo,

Thank you for the update. To clarify the remaining key points, could you please confirm the following:

1. Have you ever completed KYC successfully with this casino in the past, or has verification never been approved at any stage?
2. Were the winnings you are trying to withdraw obtained from casino games only, or did you also use sports betting on this account?

This information will help us assess the case more accurately.

Karla

Dear zubzoo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru