Ybets Casino - A retirada do jogador está atrasada.

I played this casino at the beginning of December 2024. I got a nice win on the Bonus and haven't been able to withdrawal since. I have been on chat and have emailed the support since December 9th, 2024.

I was told that it would take 14 days to review my account would be reviewed, but no one has got back to me and now my funds are going down in value, because Crypto has gone down! I would like my funds released asap.

Dear fribergolle9,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue or only related to your account?
• Were you able to request a withdrawal? Is it currently pending in your account?
• Could you please share with me your communication with the casino supporting your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello,

I have been waiting for them to review my playing. I have asked them on Chat Several Times and have tried to contact them via Email, but no response. They said they need to review my account and playing.

This site requires NO KYC and they have not asked me for anything. I have emailed my emails

Hello, I have not heard anything back from anyone?

Thanks for the explanation. I apologize for not being able to reply sooner.

Could you please specify which bonus you activated and which games you played in the casino? (slots, live games, sports-betting)

Hello,

I played Fortune of Giza on Pragmatic Play , Slots Bonus

The Bonus was a deposit bonus. They offer 4 deposit bonus on the website.

500% WELCOME BONUS - available on the website for any new player

Hello, What is going on here?

Still 0 word on this?

Thank you very much, fribergolle9, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, Why am I being passed around?

Dear fribergolle9,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Ybets Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Ybets Casino,

Could you please provide detailed information regarding this case and explain the reasons behind the delay in the player's withdrawal and the player's account review?

Thank you in advance for your response!

Best Regards,

Kubo

Hello, I have been chatting and emailing them daily for 7 weeks and NO, i have not got any update.

Thank you

Dear fribergolle9 and Casino Guru,

We have forwarded all the information to our KYC department and will receive a response on Monday during office hours.

Respectfully,

Ybets Casino Representative

Hello, Ok, Waiting onthe reply here. Thanks

Hello,

I am still waiting on a reply and my account to be verified and free for withdrawals. I have wasted about 8 weeks and my winnings have gone down by over 2000 EURO because of LTC movement, I should be promised this back because you took so long.

No one has paid me, no one has verified my account. This is such terrible customer service.

Dear fribergolle9,

As the casino representative mentioned in their last post, they have forwarded the documents to the relevant department and are awaiting a response, which is expected by Monday, January 3rd.

Please note that the KYC (Know Your Customer) process is essential for casinos as it ensures compliance with anti-money laundering regulations and helps prevent fraud and identity theft. By verifying player identities, casinos can promote responsible gambling, protect minors, and enhance overall security, ultimately fostering a safer and more reliable gaming environment. Given its importance, the process naturally requires some time to be completed.

I understand your frustration regarding the delay, but I kindly ask for your patience as the review is finalized.

Thank you.

Thank You, This is just over 10 weeks to verify an ID and my winnings have gone down in value, so I have actually lost 1500 In value as I was playing in a Currency and it was changed to crypto.

I hope this is solved soon. Thank You

Dear Fribergolle9 and Casino Guru, 

We appreciate your patience regarding the lengthy verification process. 

The KYC department is currently reviewing all the documents you have recently sent. 

I can confirm that the processing of your application will commence without delay.

Respectfully,

Ybets Casino Representative

Hello, I have been waiting and sent in everything that was asked for. I am looking forward to this being done. Thank You

Hello, I have sent in all documents and would like this resolved asap! I have been waiting very long.

Dear Ybets Casino,

Could you provide an update on the review of the player's documents? Additionally, is there an estimated timeframe within which the player will be able to withdraw his funds?

Looking forward to your response.

Dear fribergolle9 and Casino Guru,

I can confirm that all the necessary documents have now been provided.

As such, the funds can be withdrawn.

Respectfully,

Ybets Casino Representative

Hello. I have made my first transaction of 7 to do this week. Thank You.

Dear Ybets Casino,

Thank you for escalating the verification process and for your confirmation.

Dear fribergolle9,

Thank you for the update. I’ll keep this complaint open until you have successfully withdrawn the full amount. Please let me know once you’ve received all your funds.

Dear fribergolle9,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear fribergolle9,

I hope you're doing well. I wanted to check in and see if there are any updates. Were you able to withdraw your funds?

Looking forward to your response.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate this case further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Best Regards,

Kubo