Ybets Casino - Os ganhos de bônus do jogador estão atrasados.

A month ago I won at Hot fiesta slot of pragmatic 950$ USDC in ybets bonus..I won 950$ in bonus of hot first slot and after the bonus I don’t receive the money from bonus. My balance account is zero. I don’t receive the money from bonus one month now.. I am in communicate every day with the customer and every day says please wait patient and we are trying to resolve the problem etc.One month and nothing. I ask every day to know my status and every days say the same. I want the money from my bonus and for my win.

Dear fhr5mrwk4x,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Could you please request your game history in Excel format with the exact time of the incident and forward it to dominika.l@casino.guru?

Could you please share your communication with the casino regarding the winnings? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

I messaged them customer service and arthas in the chat won't send me the excel history and keeps telling me to wait and wait.

Τους έστειλα μήνυμα στο customer service και ο arthas στην συνομιλία δεν μου στέλνει το excel history και μου λέει συνέχεια να περιμένω και να περιμένω.

Dear fhr5mrwk4x, have you obtained your game history in Excel format with the exact incident times?

Please share your communication with the casino about your winnings and the Excel game history request. You can email me at dominika.l@casino.guru or post screenshots here.

good evening again I say that the casino does not send me the necessary documents that you ask for..they do not send them to me and tell me to wait the only things I have are these: https://euioa.jxcsysekgu.net/GvN9sszmZh

καλησπέρα σας ξανά λέω ότι το καζίνο δεν μου στέλνει τα απαραίτητα έγγραφα που ζητάτε..δεν μου τα στέλνουν και μου λένε να περιμένω τα μόνα πράγματα που έχω είναι αυτά εδώ:https://euioa.jxcsysekgu.net/GvN9sszmZh

Dear fhr5mrwk4x, please share your communication with the casino about your winnings and the Excel game history request. You can email me at dominika.l@casino.guru or post screenshots here.

Dear fhr5mrwk4x,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.